Call Center Representative ( Inside Sales ) - #1611212

1-800-Hansons


Date: 6 months ago
City: Troy, MI
Contract type: Full time

The Call Center (Inside Sales) position is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls – effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As a Call Center (Inside Sales) Representative your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus – setting the tone for success for the Certified Home Improvement Experts and the company. This role may include other duties/responsibilities based on company needs.

What We Offer:

  1. Full Time Hours
  2. Competitive Weekly Pay (17/hour + Commissions = $21+/hour combined)
  3. Medical, Dental, Vision, Life, Critical, Accident, Short-Term & Long-Term Disability Benefits
  4. PTO
  5. Holiday Pay
  6. 401K
  7. Committees (i.e., Fun Committee, Diversity Committee, Wellbeing Committee and Safety Committee)
  8. Hybrid Role (Working from home on Mondays, Fridays & Working in-office Tuesday-Thursday)

What you’ll do:

  1. Provide an outstanding customer experience when answering inbound & outbound calls to qualify, schedule and confirm appointments for product presentations.
  2. Delight out customers by building rapport with them to enhance overall customer experience.
  3. Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
  4. Determine customer needs and provide assurance and solutions to those needs.
  5. Utilize internal business tools and applications to effectively assist customer inquiries.
  6. Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
  7. Support Certified Home Improvement Experts via phone & email, as needed.
  8. Present professionalism at all times; whether on the phone with a prospective customer or awaiting a call.
  9. Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
  10. Complete other duties and special projects as assigned

What we require:

  1. High School diploma/GED required.
  2. A minimum of one (1) year Sales, Marketing and/or Customer Service experience.
  3. Highly motivated, dependable, energetic, and positive.
  4. Must be available for shifts scheduled between the hours of 8am – 8pm, including weekends and some holidays.
  5. Strong verbal and written communication, organization, attention to detail, customer service and interpersonal skills.
  6. Strong work ethic and punctuality – demonstrating reliability.

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Scheduled shifts will vary, but the department is currently open from 8am-10pm 7 days/week. Due to cyclical nature of position, some overtime, including evening and weekend hours, may be required. Some local and statewide travel may be required.

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