Call Center Representative ( Inside Sales ) - #1611212


Date: 6 months ago
City: Troy, MI
Contract type: Full time

The Call Center (Inside Sales) position is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls – effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As a Call Center (Inside Sales) Representative your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus – setting the tone for success for the Certified Home Improvement Experts and the company. This role may include other duties/responsibilities based on company needs.

What We Offer:

  1. Full Time Hours
  2. Competitive Weekly Pay (17/hour + Commissions = $21+/hour combined)
  3. Medical, Dental, Vision, Life, Critical, Accident, Short-Term & Long-Term Disability Benefits
  4. PTO
  5. Holiday Pay
  6. 401K
  7. Committees (i.e., Fun Committee, Diversity Committee, Wellbeing Committee and Safety Committee)
  8. Hybrid Role (Working from home on Mondays, Fridays & Working in-office Tuesday-Thursday)

What you’ll do:

  1. Provide an outstanding customer experience when answering inbound & outbound calls to qualify, schedule and confirm appointments for product presentations.
  2. Delight out customers by building rapport with them to enhance overall customer experience.
  3. Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
  4. Determine customer needs and provide assurance and solutions to those needs.
  5. Utilize internal business tools and applications to effectively assist customer inquiries.
  6. Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
  7. Support Certified Home Improvement Experts via phone & email, as needed.
  8. Present professionalism at all times; whether on the phone with a prospective customer or awaiting a call.
  9. Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
  10. Complete other duties and special projects as assigned

What we require:

  1. High School diploma/GED required.
  2. A minimum of one (1) year Sales, Marketing and/or Customer Service experience.
  3. Highly motivated, dependable, energetic, and positive.
  4. Must be available for shifts scheduled between the hours of 8am – 8pm, including weekends and some holidays.
  5. Strong verbal and written communication, organization, attention to detail, customer service and interpersonal skills.
  6. Strong work ethic and punctuality – demonstrating reliability.


Full-time, 40 hours per week/52 weeks per year. Scheduled shifts will vary, but the department is currently open from 8am-10pm 7 days/week. Due to cyclical nature of position, some overtime, including evening and weekend hours, may be required. Some local and statewide travel may be required.

Powered by JazzHR


Post a CV

Similar jobs

Dental Hygienist

The Rehab Exchange Inc, Troy, MI
$35 - $45 per hour
6 days ago
*Attractive Signing Bonus and Monthly Incentives Offered*Role Overview:Join our team as a Dental Hygienist and play a vital role in ensuring optimal oral health for our patients. As a key member of our dental practice, you'll be responsible for conducting thorough mouth screenings, providing exemplary patient care, and assisting dentists in various treatments. Your attention to detail, communication skills, and...

Line Cook/Prep Cook

Kura Sushi USA, Troy, MI
2 weeks ago
KURA SUSHI - Pioneers of the revolving sushi concept!Interview for our location in Troy, MI!Come join the Kura Krew, a team that is passionate about food, culture and providing a unique experience!Wages: $14/hour (Tip eligible with position)Come roll with us!!! - be at least 18 years of age or older to apply*Check out our Benefits!- solid Tips!Meal DiscountsFlexible...

EV Account Manager

ITW, Troy, MI
3 weeks ago
Illinois Tool Works, Inc. (NYSE: ITW) is a Fortune 200 global industrial company centered on a differentiated business model. The company’s seven business segments leverage the 80/20 business model to generate solid growth, best-in-class margins and favorable returns in markets where innovative, customer-focused solutions are required. ITW delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs...