Technical CSR I - #1671924
Global Payments (Beamery)
Learn and master the AdvancedMD SAAS suite and grow knowledge continually.
Answer client software inquiries via phone, chat, and email.
Troubleshoot and research problems and leveraging knowledge base and technical manuals.
When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.
Identify potential software bugs and document the steps to reproduce them.
Maintain records daily for each customer ticket.
Embody the culture of client success and owning the client experience.
Own your contribution to the team.
Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role.
Must be available to work 8 hour shifts Mon-Fri between 6am-6pm MST.
High School diploma or equivalent required.
Excellent verbal and written communication skills, particularly phone and email correspondence.
Ability to listen to and understand client issues and respond appropriately.
Personal track record of being thorough, courteous and responsive in customer service.
Ability to analyze information and use logic to address client issues and problems.
Ability to work through difficult or emotional customer situations.
Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).
Basic computer skills.
Professional in appearance and attitude.
Ability to work independently and as part of a team.