Technical CSR I - #1671924

Global Payments (Beamery)


Date: 2 weeks ago
City: Salt Lake City, UT
Contract type: Full time

Description

Responsibilities

  • Learn and master the AdvancedMD SAAS suite and grow knowledge continually.

  • Answer client software inquiries via phone, chat, and email.

  • Troubleshoot and research problems and leveraging knowledge base and technical manuals.

  • When necessary, collaborate with Subject Matter Experts to help determine best-possible outcomes.

  • Identify potential software bugs and document the steps to reproduce them.

  • Maintain records daily for each customer ticket.

  • Embody the culture of client success and owning the client experience.

  • Own your contribution to the team.

Job Requirements:

Minimum qualifications:

  • Minimum of one year of work experience in a medical office environment, customer service, IT, or support desk role.

  • Must be available to work 8 hour shifts Mon-Fri between 6am-6pm MST.

  • High School diploma or equivalent required.

  • Excellent verbal and written communication skills, particularly phone and email correspondence.

  • Ability to listen to and understand client issues and respond appropriately.

  • Personal track record of being thorough, courteous and responsive in customer service.

  • Ability to analyze information and use logic to address client issues and problems.

  • Ability to work through difficult or emotional customer situations.

  • Ability to assist with development and maintenance of help tools for AdvancedMD users (e.g., knowledge base articles).

  • Basic computer skills.

  • Professional in appearance and attitude.

  • Ability to work independently and as part of a team.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Partners Jobs

12T Technical Engineer

Army National Guard, Salt Lake City, UT
27/02/2024
Job Description Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, docks, barracks, roads, and other...

12T Technical Engineer

Army National Guard, Salt Lake City, UT
27/02/2024
Job Description Technical Engineers pen the plans that lead construction crews to success. As a Technical Engineer in the Army National Guard, you will develop the skills necessary to help build, plan, and repair airstrips, docks, barracks, roads, and other...

Atlassian Technical Lead

DISH, Salt Lake City, UT
27/02/2024
Company Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we...