Operations Support Specialist FT Days - #1671970

Detroit Medical Center Shared Services

Date: 2 weeks ago
City: Detroit, MI
Contract type: Full time

The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper University Hospital, Hutzel Women's Hospital, the DMC Heart Hospital, Huron Valley-Sinai Hospital, the Rehabilitation Institute of Michigan and Sinai-Grace Hospital.

DMC's 150-year legacy of medical excellence and service provides patients and families world-class care in cardiovascular health, women's services, neurosciences, stroke treatment, orthopedics, pediatrics, rehabilitation, organ transplant and other general and specialty services.

DMC is a key partner in Detroit's resurgence, which continues to draw national and international attention. A dedicated corporate citizen with strong community ties, DMC is one of the largest and most diverse employers in Southeast Michigan.

Summary Description

Under general supervision and according to established policies and procedures, provides business administrative support to assigned administrators, including executive directors with system-wide responsibilities, in overall planning, development and administration of services(s).

The duties include, but are not limited to:

  • Responsible for developing and managing operating and capital budgets for the GME programs and
    the GME Office.
  • Manage centralized support services while optimizing efficiency and ensuring smooth administrative
    operations across programs.
  • Ensure departmental files, policy and procedure manuals, protocols, and reports for various hospital,
    state, and federal organizations are maintained and up to date.
  • Function as primary liaison between the GME Office, Hospital Administration, Program Directors,
    Program Coordinators, and Department Administrators regarding GME affairs.
  • Manage contracting in the GME office including reviewing and processing new contracts/agreements
    and ensuring renewal annually with support from the legal department.
  • Process and submit invoicing related to agreements with affiliated Hospitals in accordanc e with
  • Responsible for all aspects of Resident/Fellow contracts to ensure ACGME requirements are met and
    ensures all contacts are accurate and that a current contract is on file for each Resident/Fellow.
  • Identifies procurement needs for GME and requests quotes from vendors. Initiates and submits
    requisitions for all office furniture, supplies, computers, laptops, etc.
  • Primary liaison with Resident Council and GME Office, taking notes in meetings, prep for meetings,
  • Manage centralized support services while optimizing efficiency and ensuring smooth administrative
    operations across programs.
  • Review, in conjunction with the DIO and VPAA, and approve/sign Resident/Fellow Moonlighting
  • Treat confidential information appropriately and maintain compliance with all institutionally required
  • Complete tasks, as assigned, by our Medical Student Coordinator to improve efficiencies within the
    GME office and with our medical school partners, including attending monthly touchpoints with each
    university and attending recruitment sessions as scheduled by the GME office.
  • Willingness to take on new assignments when needed to help the GME team achieve its goals.


Minimum Qualifications

1. Bachelors degree Health Care Administration, Business Administration or related field. Coursework towards Masters degree in Hospital Administration or Business Administration is desirable.

2. Three to five years progressively more responsible related experience in health care administrative setting.

3. Program/project management experience within a healthcare environment preferred.

Skills Required

1. Analytical ability required to collect, analyze and interpret complex financial reports, studies and processes and to present findings to management.

2. Communication and/or interpersonal skills necessary to effectively communicate with various levels of health care personnel on a daily basis. Courtesy and listening skills are required. The ability to read and comprehend procedures and technical literature in specific functional area is necessary.

3. Project management skills including the ability to define program, project, or process objectives, identify stakeholders and their interests, plan steps, coordinate and allocate human, technological and fiscal resources to accomplish goals and objectives in a resourceful yet timely manner.

4. Leadership skills including demonstrated willingness to pursue leadership roles with increasing levels of accountability, comfort with decision-making responsibilities, coaching, teaching and counseling skills, and the ability to inspire and build confidence in others and to forge alliances and garner support.

5. Ability to perform varied mathematical computations and to see relationships between data and to draw valid conclusions. Technical understanding of various computer software packages, such as spreadsheets, word processing, statistical analysis, database management, work flow and graphics programs.

JOB: Non-Clinical/Administrative PRIMARY LOCATION: Detroit, Michigan FACILITY: Detroit Medical Center Shared Services JOB TYPE: Full-Time SHIFT TYPE: Days SHIFT BEGIN: 8:00 AM SHIFT END: 4:00 PM 2406000174

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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