Assistant Store Manager - #1687101

Community Choice Financial Family of Brands


Date: 2 weeks ago
City: Knoxville, TN
Contract type: Full time
Overview: As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine. Responsibilities: Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs
Assist in customer account management by accepting payments, monitoring, and managing customer appointments
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events
Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition
Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential
Maintain customer information in the Point of Sale system with accuracy and integrity
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week* Qualifications:
  • High School Diploma or equivalent required
  • 3+ months of experience and proven success in a key holder, supervisory, or leadership role
  • Excellent verbal and written communication skills
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
  • Must be at least 18 years of age (19 in Alabama)
  • Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Associate degree or higher
  • Experience in retail, sales, or financial industry
  • Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer: Our Benefits Include*:

  • A comprehensive new hire training program designed to help set you up for success
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Paid on-the-job training & professional development programs
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
  • Traditional 401(k) and Roth 401(k) with Company match
  • Options for Flexible Spending Accounts and Health Savings Accounts
  • Basic and AD&D Life Insurance
  • Optional pet insurance
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  • Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
  • Diverse Culture and Inclusive Environment

  • Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging
Diversity at the Community Choice Financial Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential
Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023
About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax, TitleBucks, InstaLoan Check Into Cash, Cash 1, Check Smart, Easy Money, Rapid Cash, and Speedy Cash. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most

  • Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a CV

Similar jobs

After-hours Receptionist

Tennessee State Veterans Homes Board, Knoxville, TN
1 week ago
Responsibilities: Greets visitors and family members and directs to appropriate location. Answers the telephone and directs caller to the appropriate individual. Gives directions/information to visitors; guests; family member, etc. Ensures that guests/visitors sign in. Takes reservations and monies for employees and visitor meals. Reviews employment applications for completeness. Receive, sort and distributes mail. Prepares Admission and New Hire Packages Check...

Analyst II, Change Management

Pilot Company, Knoxville, TN
2 weeks ago
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins....

Travel Physical Therapist - Outpatient Ortho

ATI Physical Therapy, Knoxville, TN
5 months ago
Overview: Explore ATI-Launch is an internal travelprogram for recent graduates. Throughout the course of the program, clinicians select and travel to multiple locations in an outpatient orthopedic and sports medicine setting. With over 900 clinics across the U.S., Explore ATI has all the tools and resources to jump-start your career. $100,000/year + Guaranteed annual anniversary bonuses Relocation assistance for all...