Human Services Quality Assurance (QA) Compliance Manager - #1687171


Date: 2 weeks ago
City: Florence, KY
Contract type: Full time

Who We Are:

Dungarvin assists people with intellectual disabilities, developmental disabilities, physical disabilities, autism and/or mental health diagnosis in a variety of programs with a focus on person centered practices. We encourage people served to explore their dreams while our employees provide support in making meaningful decisions and providing active treatment at each opportunity. 

What You Get To Do:

The Quality Assurance (QA) Compliance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities. 

  • Lead, coach, mentor the QA staff
  • Develop, and deliver training and mentoring to Dungarvin employees to ensure maximum adherence to regulations, policies, and procedures
  • Assist in quality assessment, intervention and enhancement of services and supports.
  • Assure that all services provided are of the highest possible quality
  • Be involved in the development, review, and implementation of the plan of improvement, if issues are identified.
  • Ensure that operational quality processes are maintained through audit/inspection processes, identifying service issues and barriers, conducting maltreatment investigations, and making recommendations for service improvement to operational leadership.
  • Provide data review, reporting and communication.


What Makes You A Great Fit:

  • A Bachelor’s Degree in a Human Services field and two years’ experience in a related field
  • Must have prior experience working directly with individuals with disabilities 
  • Prior experience in project management is preferred. 
  • The qualified person will possess excellent decision-making, time management, research, and interpersonal skills.
  • Must have proven communication, and project management skills; must be independent, responsible, mature, and flexible. 
  • Basic computer skills required.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.


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