Patient Service Representative - #1687230

First Med Urgent Care

Date: 2 weeks ago
City: Oklahoma City, OK
Contract type: Full time


As a Patient Service Representative, you will be the first point of contact for patients visiting the clinic. Your primary role is to provide exceptional customer service and administrative support to ensure a smooth and positive experience for patients. You will handle a variety of tasks, including appointment scheduling, registration, billing inquiries, and maintaining patient records.

Position Summary Expanded:

Under the Oklahoma Medical Marijuana and Patient Protection Act, (“The Unity Bill”) this position is considered a “Safety-sensitive position. “Safety-sensitive” is defined to include “any job that includes tasks or duties that could affect the safety and health of the employee performing the task or others.” Employees working in “safety-sensitive” roles are subject to this exception and subject to disciplinary action in the event of a positive test for marijuana or its metabolites.



The essential functions include, but are not limited to the following areas:

Patient Check-In and Registration:

  • Greet patients upon arrival and guide them through the check-in process.
  • Collect and verify patient information, insurance details, and medical history.
  • Ensure all necessary forms and documents are completed accurately.

Appointment Scheduling:

  • Schedule and confirm patient appointments, including follow-up visits.
  • Coordinate with healthcare providers to accommodate patient preferences and scheduling needs.

Insurance Verification:

  • Verify patient insurance coverage and eligibility.
  • Explain insurance benefits and assist patients with insurance-related inquiries.

Billing and Payments:

  • Calculate and collect co-pays, deductibles, and outstanding balances.
  • Assist patients with billing questions and resolving payment issues.

Record Management:

  • Maintain accurate and up-to-date patient records in electronic health record (EHR) systems.
  • Ensure patient privacy and compliance with healthcare regulations, such as HIPAA.

Customer Service:

  • Provide friendly, professional, and empathetic customer service.
  • Address patient concerns and resolve any issues they may have.


  • Effectively communicate with healthcare providers, staff, and patients regarding appointments, schedule changes, and other relevant information.

Administrative Support:

  • Assist with various administrative tasks as needed, such as data entry, filing, and maintaining office supplies.


  • High school diploma or equivalent
  • Previous experience in a clinical or urgent care setting is an asset.
  • Knowledge of medical terminology and basic clinical procedures preferred.
  • Attention to detail and commitment to patient confidentiality.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


  • Demonstrated competence in reacting to and handling emergencies.
  • Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
  • Ability to understand and adhere to established policies, procedures, and protocols.
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Acute attention to detail
  • Ability to work independently and as a member of various teams and committees
  • Strong interpersonal skills.
  • Good judgement with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Must be able to work Monday, Friday, and rotating weekends.

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