Customer Service Representative - #1687267

ABC Printing Company

Date: 1 week ago
City: Chicago, IL
Contract type: Full time

We look for many qualities in the individuals we hire—the ability to communicate effectively, a high level of organization, strong interpersonal skills, and so on. Regardless of an applicant's qualifications, we always look for one attribute in particular—the desire to provide high quality products with excellent customer service.

We can train people how to work with clients or run pieces of equipment, but to have passion for customer service and pride for your work takes a unique individual.

If these are qualities you possess, we're sure you'll find a rewarding career with us. We supply our team with the latest technology, afford them the best training available, and provide every opportunity for growth within our company.

May 2018: Wanted, Experienced Customer Service Representative for Commercial Printer (Chicago)
Come grow with us! We are looking for an experienced (min 3-5 years) client service/ support professional to be part of our rapidly growing team on the Northwest Side of Chicago Job Duties:
  • Point of contact for incoming customer communications (email and phone) for certain members of the sales team;
  • Coordinate all project aspects.
  • Able to take project specs and source print and promotional products to the appropriate vendor
  • Complete Purchase Orders and send to outside vendors.
  • Arrange shipping with messengers and trucking companies
  • Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; follow up to ensure resolution.
Strong Computer skills in Word, Excel and PowerPoint
Familiarity with graphic design a plus
  • High school diploma, general education degree or equivalent
  • A desire to learn
  • A passion for delivering excellent customer service
  • A clear and confident telephone manner
  • Excellent communication skills - verbal and written
  • Excellent listening skills
  • Attention to detail and accuracy
  • An Ability to form and maintain long-term relationships with our customers
  • An Ability to Multi task
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