IT Field Technician - #1687351

Mirabito Energy Products Corporate Office Division

Date: 1 week ago
City: Syracuse, NY
Salary: $20 - $22 per hour
Contract type: Full time


Position: IT Field Technician

Status: Full-time

Benefits: 401(k), 401(k) Matching, Health Insurance, Dental Insurance, Life Insurance, Paid Time Off, Other Voluntary Coverage

Hourly Rate: $20 - $22

ESSENTIAL FUNCTIONS- include and are not limited to:

  • Provide hardware and software support services for locations and staff; and to install, maintain, and support our business technology needs.
  • Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair.
  • Ensures corporate technology issues are identified, tracked, reported on and resolved in a timely manner.

RESPONSIBILITIES- include and are not limited to:

  • Install, support, troubleshoot IT technology equipment in the field and retail locations.
  • Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks.
  • Provide prompt helpdesk support and training, as needed, in writing, onsite, and/or by phone.
  • Exhibit ability to implement complicated tasks effectively, efficiently, independently, and professionally.
  • 75% travel required ? Mostly home same day.
  • Flexible Scheduling, Tuesday thru Saturday or Sunday thru Thursday, 11am ? 8pm
  • Reliable vehicle required
  • Occasionally lift and carry up to 50 pounds or climb a ladder no more than 10 feet.

QUALIFICATIONS AND SKILLS- include and are not limited to:

  • High School Diploma or Equivalent. An AAS in Computer Science or Engineering, or equivalent is preferred.
  • 2+ years of supporting end-user computing is preferred.
  • Networking experience is preferred, Ethernet cabling and termination.
  • Excellent problem-solving skills, plus strong verbal and written communication skills.
  • Strong interpersonal skills and ability to work well in a team environment.
  • Ability to multitask and juggle multiple critical issues and adapt to change.
  • Thrives in a fast-paced, energetic, team-based environment.
  • Strong diagnostic and problem-solving skills.
  • High level of accuracy.

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