Associate Access Specialist PRN (As Needed) - Transplant Clinic - #1690709
Vanderbilt University Medical Center
Date: 2 weeks ago
City: Nashville, TN
Contract type: Full time
Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research
Organization:
Abdominal TX PCPC Staff
Job Summary:
JOB SUMMARY
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions
This position will help support the staff of all four programs of Transplant (Kidney, Liver, Lung and Heart) due to growth with but not limited to some of the following:
Preferred Education, Skills, and Experiences:
Hours:
The clinic is open Monday - Friday; 8:00 a.m. - 5:00 p.m.; however, this is a PRN (as needed) position to help cover the often-fluctuating transplant evaluation volume peaks, staff vacation days, etc
Department Summary:
Vanderbilt Health is a leading provider of organ transplantation in the United States, giving hundreds of people new hope and longer life each year. For more than six decades, the Vanderbilt team has been committed to providing lifesaving transplants to people from all over the world. As Tennessee’s only full-service transplant center, we offer the most advanced care for end-stage organ failure in children and adults. Our transplant specialists also perform lifesaving dual-organ transplants, including heart-kidney, heart-liver, heart-lung, kidney-pancreas and liver-kidney KEY RESPONSIBILITIES
TECHNICAL CAPABILITIES
Experience Level: 3 years Education: High School Diploma or GED Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
Provides service to patients and providers during inbound and outbound phone calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance. Schedules patient appointments, escalates patients' health concerns in accordance with individual division guidelines, provides connections to resources for clinical advice and guidance, and navigates complex situations while making sound effective decisions
This position will help support the staff of all four programs of Transplant (Kidney, Liver, Lung and Heart) due to growth with but not limited to some of the following:
- Answering telephone work queue
- Processing mail
- Preparing patient education packets
- Others duties as assigned
- Assisting all Transplant programs
Preferred Education, Skills, and Experiences:
- Strong customer service experience is critical for this position
- Telephone etiquette
- Ability to get the job done and maintain a smooth clinic flow
- Team player
- Detail-oriented
- Medical office / clinic experience highly desired
Hours:
The clinic is open Monday - Friday; 8:00 a.m. - 5:00 p.m.; however, this is a PRN (as needed) position to help cover the often-fluctuating transplant evaluation volume peaks, staff vacation days, etc
Department Summary:
Vanderbilt Health is a leading provider of organ transplantation in the United States, giving hundreds of people new hope and longer life each year. For more than six decades, the Vanderbilt team has been committed to providing lifesaving transplants to people from all over the world. As Tennessee’s only full-service transplant center, we offer the most advanced care for end-stage organ failure in children and adults. Our transplant specialists also perform lifesaving dual-organ transplants, including heart-kidney, heart-liver, heart-lung, kidney-pancreas and liver-kidney KEY RESPONSIBILITIES
- Answers calls for multiple areas in efficient and effective manner using standard greetings for opening of call, content of call and closure of call.
- Ensures accuracy in answering questions and assisting customer with requests to meet their needs.
- Captures customer information and document using messaging system to clinic staff and/or providers.
- Schedules appointments in electronic systems using guidelines for area/department including prioritizing patients' health problems according to their urgency, educating/advising patients and making safe, effective decisions.
- Provides information to customer regarding appointment location, process steps, parking, etc.
- The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIES
- Patient Satisfaction (Fundamental Awareness): Participates in patient satisfaction related process improvement activities as well as providing high quality contact experience for the patient with every call. This position also has direct effect on ease of scheduling appointment and ease of getting clinic on the phone.
- Customer Service (Fundamental Awareness): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
- Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.
- Call Center Telephone Etiquette (Fundamental Awareness): Able to handle patient or provider calls and contribute positively to the call center working environment. Demonstrates good manners, decorum and appropriate protocols. Avoids and neutralizes conflicts and handles difficult callers in a positive and professional way.
Experience Level: 3 years Education: High School Diploma or GED Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
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