Dynamic Server Support - #1701958

Worldwide TechServices

Date: 4 days ago
City: Norfolk, VA
Contract type: Part time

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately.




  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs

Education and Experience:

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus


Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver’s License and reliable transportation with valid registration and adequate insurance



  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Must own a basic repair tool kit


All your information will be kept confidential according to EEO guidelines.

Post a CV

Similar jobs

Implementation Specialist I

ADP, Norfolk, VA
6 months ago
Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop...

Benefits Implementation Consultant

ADP, Norfolk, VA
6 months ago
Consult with clients to deliver a comprehensive ADP solutionGuide and drive the client towards the best solution for their business needsAnalyze existing systems, interface requirements, business processesPartner with clients to understand their business and related needsIncorporate new processes, tools and approaches when recommending an ADP solutionUtilize broad knowledge to recommend solutions to the client when appropriateUnderstand client business issues and...

Amazon DSP Delivery Driver - at least $18.50/ hour, Chesapeake, VA, DOR1

Amazon DSP Driver, Norfolk, VA
6 months ago
Job Title: Amazon DSP Delivery Driver - at least $18.50/ hour, Chesapeake, VA, DOR1Location: DOR1 - 1920 Campostella Rd, Chesapeake, VA 23324, USA Compensation: At least $18.50/hour*, plus overtime and benefits Amazon DSPs (Delivery Service Partners) are looking for delivery driver associates to help deliver packages to customers. DSPs are independent, small businesses that partner with Amazon to deliver packages...