Operational Risk Specialist
First Bank
Date: 3 weeks ago
City: Greensboro, North Carolina
Contract type: Full time

SUMMARY:
The Operational Risk Specialist maintains the responsibility of assisting in all areas of Operational Risk as needed. This position is responsible for performing specific duties assigned by the Senior Operational Risk Officer and is expected to gain general knowledge and skill in all areas of Operational Risk. This position is responsible for monitoring external fraud across the Bank and compiling documentation to support any fraud cases that occur
ESSENTIAL FUNCTIONS:
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary
The Operational Risk Specialist maintains the responsibility of assisting in all areas of Operational Risk as needed. This position is responsible for performing specific duties assigned by the Senior Operational Risk Officer and is expected to gain general knowledge and skill in all areas of Operational Risk. This position is responsible for monitoring external fraud across the Bank and compiling documentation to support any fraud cases that occur
ESSENTIAL FUNCTIONS:
- Account Maintenance
- Mobile Deposit Review
- Monitor FIS DirectLink
- Manage Operational Risk Inbox
- Review and Approve ATM Deposits
- Check Order Review
- Review of Excessive Refunds
- Review of Zelle Items for Fraud.
- Monitors Fraud across the Bank.
- Compiles documentation for fraud cases.
- Completes annual compliance courses.
- Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
- Adheres to all levels of our Service Excellence standards.
- Performs other duties as required.
GENERAL QUALIFICATIONS:
Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines
- High school diploma or general education degree (GED); or the equivalent combination of education and experience. Work related experience should consist of duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Excellent oral/written communication skills along with excellent organizational skills are vitally important.
- Must be dedicated to the goals and visions of the bank.
- Must be able to effectively communicate with all levels of bank personnel.
- Must have a strong personality and the strength to stand behind decisions that are made and be able to face obstacles and negative response from others when performing this function within the bank.
- Must be detail oriented, while being versatile and able to multi-task.
- Must maintain knowledge of many areas of the financial institution.
- Must be able to adhere to bank policies and procedures.
Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver’s license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment
Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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