Manager, Water Quality Response

WSSC Water


Date: 3 weeks ago
City: Silver Spring, Maryland
Salary: $104,908 - $178,628 per year
Contract type: Full time

At WSSC Water, we are passionate about our one water mission and devoted to delivering safe, seamless, and satisfying service to our 1.9 million customers. It takes teamwork to deliver the essential, which is why we proudly call ourselves Team H2O – working together, sharing our talents and creativity to safeguard public health and protect the environment.


WSSC Water seeks a Manager, Water Quality Response to support activities related to the production and distribution of safe water for the public while meeting regulations and customer satisfaction. This position is responsible for water quality surveillance, water quality emergency response, response to stakeholder and customer inquiries on water quality issues, source water protection and assessment, and proactive training on water quality issues.


Key Functions:

  • Supervises employees including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or terminating or recommending termination
  • Supervises water quality problem investigations and works with the appropriate staff to identify problems, solutions, preventive measures, and provide written and verbal responses to affected customers
  • Communicates water quality problems, public health impacts, remediation plans, and related laws/codes/regulations to the public in an effective, tactful and courteous manner
  • Manages water quality surveillance operations to include continuous monitoring of water quality data, customer issues, treatment changes, and service alerts
  • Facilitates and leads Contamination Rapid Response Team (CRRT) functions to maintain continuous preparedness status
  • Develops SOPs related to customer response, response to water quality alerts, and CRRT operation
  • Trains and coordinate training of employees to ensure continued water emergency preparedness through routine proficiency trainings, alert response procedures, planning and execution of exercises
  • Manages implementation of water quality surveillance and response programs, including online water quality monitoring, customer complaints surveillance, public health surveillance, laboratory sampling and analysis, and consequence management
  • Implements and manages programs that identify, escalate, and respond to customer water quality issues to protect public health, including continuous surveillance of customer data, setting alert thresholds, and developing response procedures
  • Serves as WSSC Water’s technical liaison in regional decision-making processes to protect water quality against accidental or deliberate contamination
  • Participates in studies and investigations such as those related to source water protection, water supply, and water treatment; serves as a project team leader as required
  • Participates in the formulation and leads in the implementation of long-range plans for various water quality programs of major importance to the Commission


Requirements:

  • Bachelor’s degree and 6+ years’ experience in water quality operations OR High School Diploma (or equivalent) and 10+ years’ experience in water quality operations.
  • Experience in water utility emergency surveillance and response planning and implementation
  • Extensive knowledge of theoretical principles, methods, and techniques in the fields of civil, chemical, and environmental engineering
  • Thorough knowledge and understanding of source water protection and assessment, water treatment processes, water distribution, laboratory monitoring, current/pending water quality legislation, federal, state and local laws and regulations governing water quality and environmental compliance
  • Knowledge and ability to process, interpret, and present large amount of complex scientific data related to water quality functions
  • Ability to plan, assign, and coordinate multiple priorities
  • Ability to analyze complex technical problems, evaluate alternatives, and reach sound conclusions
  • Ability to develop and implement work standards and procedures; and understand and implement laws, regulations, policies and procedures


Preferences:

  • Master’s degree in environmental science, civil/environmental engineering, or related scientific field
  • Experience in water contamination surveillance and response


To learn more about WSSC Water, please visit www.wsscwater.com.To review the complete job description and apply for the Manager, Water Quality Response role (vacancy #24-0251), please visit WSSC Water Careers at Careers | WSSC Water. EOE M/V/D

Post a CV