Customer Success Associate
Apryse
Date: 3 weeks ago
City: Boston, Massachusetts
Salary:
$47,000
-
$70,000
per year
Contract type: Full time
Remote

The Role:
The Customer Success Associate plays an exciting and crucial role in establishing, nurturing, and maintaining customer relationships with a focus on product adoption, satisfaction, retention, and expansion. This is an individual contributor with career progression towards a Manager or Team Lead role within two to three years.
Responsibilities:
- Establish, nurture, and maintain customer relationships with a focus on product adoption, satisfaction, retention, and expansion
- Provide high-level technical and product support to free the customer for value realization, including but not limited to escalation management and advocacy
- Through organized cadence and rigor, navigate the contract renewal process and provide stakeholder updates as needed
- Promote the value of the product while using curiosity to understand the customer’s business objectives and tying them back to Apryse solutions when applicable
- Collaborate with Sales leadership and Account Executives to provide a seamless Apryse experience for customers
- Analyze and provide a forecast for future customer renewals
Requirements:
- Minimum 3 years of experience in a customer-facing role, preferably in Customer Success/Account Management
- High-level of organization and personal accountability (detail-oriented, fierce data hygiene, tracking, etc.)
- Exceptional ability to foster positive business relationships, internally and with the customer
- Experience building revenue/billings forecasts for management
- Track record of demonstrating tactical urgency – prioritize tasks while balancing many points of feedback
- Flexibility and comfort with ambiguity, e.g., adjusting expectations, positioning your customers for success in the face of change
- Management, renewals or upsell experience preferred
- Proven oral and written professional communication skills
Assets:
- Technical aptitude and desire to continuously learn in a technical environment
- Excel/Google Sheets experience
- Software industry experience
- CRM experience
Benefits:
- Competitive salary commensurate with experience & qualifications
- A comprehensive extended benefits package
- A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential
- Highly autonomous and entrepreneurial environment
- Ongoing support for learning development so you can continue to master your craft
- Work with the hardware you're most comfortable with (Windows or Mac)
- Diverse and inclusive workplace where we all learn from each other
- Excellent work-life balance with a flexible remote work environment
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