Team Manager - Existing Customer Operations

Position Overview:

An ADT Team Manager supports the Existing Customer channel and is responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory. The role involves planning, implementing, and managing activities to support the existing customer workforce for a designated district, serving as a key liaison between the district service workforce and corporate services.

Major Responsibilities:

• Plans, implements, and manages the activities of the service workforce, ensuring familiarity and training in product installation and service skills.
• Formulates a sound business plan to provide cost-efficient service for targeted sales growth in accordance with established plans and market share targets.
• Works with the General Manager to meet profitability goals.
• Conducts meetings on a monthly/quarterly basis.
• Communicates current installation and service policies, procedures, techniques, equipment demonstrations, new products and services, sales promotions, and area advertising.
• Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
• Serves as the primary contact for the district installation and service workforce, providing input and feedback related to Corporate Installation and Service.
• Ensures consistency of field installation and service activities.
• Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
• Develops and maintains an effective installation/service workforce through recruiting, hiring, training, motivating, and coaching techniques.
• Tracks and records daily/monthly/quarterly installation/service activity, including individual installers' efforts and results.

Knowledge, Skills and Abilities

Education: Associate degree or equivalent related experience.

Experience:

• 3 to 5 years related industry experience with a high volume, high impact operation; experience calculating economic impacts on customers' business; experience building value cases for customers.
• Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

Skills:

• Solid business skills.
• Conceptually oriented with the ability to think and act strategically.
• Proven management skills with the ability to train, develop, and motivate.
• Strong written and verbal communication skills.
• Intermediate to advanced computer skills in Microsoft Windows.

Pay and Benefits

The pay range for this role is $55,468 - $110,938 annually, based on experience and qualifications. The position includes a bonus structure and car allowance. Employees have access to healthcare benefits, a 401(k) plan with company match, short- and long-term disability coverage, life insurance, wellbeing benefits, and paid time off. Employees accrue up to 120 hours in their first year, with an increased accrual rate after the first year, and 6 paid holidays.