Security Dispatcher/Monitor

Job Description

Position is responsible to respond to calls requiring security actions or assistance and alerts appropriate staff. Notifies officers of activity requiring security presence by providing a description of the nature and location of events on the property. Handles emergency and non-emergency calls from customers and employees. Logs all calls in the required format or system utilized by the department.

Job Duties and Responsibilities

• Be versed in computers, able to type, multitask and navigate through application programs used by the department.

• Monitor CCTV cameras and monitors to identify potential threats and disturbances from all areas in and around the property.

• Answer phone calls from guests, departments, and other entities, ensuring great guest service and responding officers to their needs.

• Analyze the severity of security threats or disturbances before contacting police, firefighters, or medical personnel, ensuring a speedy response.

• Track incoming emergency calls and dispatch aid according to need, as well as record and document in our system.

• Monitor radio calls and life safety systems during emergencies, coordinating communications among outside agencies and/or internal security.

• Assess potential threats from individuals who call in, evaluating them as high, medium, or low based on information gathered from callers.

• Responsible for assigning day-to-day job tasks to officers on the floor and area checks.

• Document all radio transmissions, including officer assigned tasks, calls for service, call-offs, breaks, and lunches in the daily Itrak log.

• Additional duties as assigned.

Requirements

• Must be 21 years of age
• High school diploma (GED) or equivalent
• 3-5 years’ experience in law enforcement, fire protection, public safety, military service, etc.
• Knowledgeable about computer systems
• Ability to work overtime if necessary
• Ability to pass drug test
• Must be able to lift/hold up objects weighing up to 20 pounds
• Fluency in English
• Efficiency in multitasking
• Typing skills - 35 WPM
• Professional phone etiquette and positive attitude
• Ability to acquire Gaming and Alcohol Awareness cards

Working Conditions

• Prolonged sitting, reaching, grasping; may be exposed to cold.

Physical Requirements

General Expectations

• Devote to ensuring customer satisfaction.
• Determine requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system for assigned projects.
• Establish performance goals consistent with company standards.
• Review and analyze actions for better time utilization.
• Understand business terminology and keep abreast of technology changes.
• Know and understand relevant federal, state, and local requirements.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and positively influence employee morale.
• Uphold company’s non-disclosure and confidentiality policies.
• Work evening, weekend, and holiday hours as required.