Retail Sales Consultant

Job Summary

$22.74+ Hourly (Salary is $15.05 Base Rate + Targeted Commission)

• Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’
• For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn
• Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied.

Job Description

What you will be doing:

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Solve customer issues, answer questions, assist with accounts, upgrading services, and processing requests.
• Providing expert-level understanding and for customers and Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, this is a shot at a career with no limits. Whatever you want, we’ve got it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first.
• Know your stuff - be enthusiastic learners, users, and advocates of our technology, products, and services.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

What you will need to have:

• High School Diploma or equivalent
• 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
• Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Perks and benefits:

Comcast provides best-in-class Benefits. Some of our perks and benefits include:

• Medical, Dental, and Vision coverage
• Comcast XFINITY courtesy services
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000
• Paid Time Off
• 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Skills:

Customer-Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Resilience; Communication; Critical Thinking Problem Solving; Professional Integrity

Salary:

Base Pay: $15.05

Total Target Compensation (Base Pay plus Targeted Commission): $22.74

Our sales compensation programs offer potential for significant upside above targeted earnings for those who overachieve their sales targets.

Education:

High School Diploma / GED

Relevant Work Experience:

2-5 Years