Service Advisor

Swickard Auto Group


Date: 1 day ago
City: Bellingham, Washington
Contract type: Full time
Description

Veterans encouraged to apply

No prior automotive industry experience is required to apply!

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities

  • Customer Service and Communication:
  • Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
  • Conduct visual inspections or road tests (as needed) to gather information.
  • Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
  • Obtain customer authorization for repairs before proceeding.
  • Provide regular updates on service progress and address any customer questions or concerns promptly.
  • Explain completed repairs and associated charges in detail.
  • Follow up with customers after the service to ensure satisfaction and address any lingering issues.
  • Service Process Management:
  • Schedule service appointments according to technician availability and customer needs.
  • Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
  • Liaise with technicians, accurately communicating customer concerns and repair details.
  • Track service progress and ensure timely completion within quoted timeframes.
  • Process customer payments and ensure accurate invoicing.
  • Maintain detailed service records for each vehicle.
  • Technical Knowledge and Parts Management:
  • Possess a strong understanding of automotive systems and common repairs.
  • Stay updated on new technologies and service procedures.
  • Research parts availability and pricing to provide accurate estimates to customers.
  • Additional Responsibilities:
  • Uphold safety regulations and shop protocols within the service department.
  • May perform basic inspections or prepare vehicles for technicians.
  • Other duties as assigned

Qualifications

  • Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Education: High school diploma or equivalent.
  • Certifications: A valid driver's license
  • Skills:
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.

Benefits Of Working At Swickard

  • Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
  • Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive Benefits Package

  • Insurance: medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan – invest in your future!
  • PTO and paid Holidays

About Us

  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We’re a hospitality company that happens to sell cars, parts, and service.
  • We are a team. Everyone plays a role in our success.
  • Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
  • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
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