Client Service Coordinator

Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.

Key Responsibilities

• Provide professional, efficient and exceptional service at all times, including encouraging hospital visits, welcoming clients and pets, ensuring comfort in the hospital, and educating clients about their pet's health. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned.

The Five Principles

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing, and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

Hiring Qualifications Competencies

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening

Functional Competencies

• Communications Skills – Must demonstrate strong written and verbal communication skills.
• Client Service Skills – Ensure the team provides attentive, courteous, and informative service to clients.
• Priority Setting – Ability to prioritize tasks effectively.
• Time Management – Efficiently managing time to enhance productivity.

Capabilities and Experience

• Multi-tasking – Manage multiple tasks at once effectively.
• Organizational Ability – Systematic approach to assignments.
• Problem Solving Skills – Identifying and translating problems into practical solutions.
• Intellectual Ability – Follow instructions delivered in various formats.
• Mathematical Ability – Basic mathematical skills required.
• Computer Skills – Proficient with Microsoft Office and specialized software.

Attitudes and Skills

• Initiative – Willingness to enhance current processes or procedures.
• Integrity – Adhering to values and ethics of the company.
• Cooperativeness – Collaboration and information sharing with others.
• Flexibility – Openness to changing situations and tasks.
• Independence – Able to perform tasks without supervision.
• Tolerance for Stress – Maintaining composure in stressful situations.

Special Working Conditions

• Ability to work at a computer for long periods.
• Confidence around pets of various types.
• Work hours may exceed 40 hours per week, including weekends and evenings.

Experience, Education, and Training

• High School Diploma or equivalent preferred.
• One year related experience required, customer service preferred.
• Medical background preferred with training in medical terminology.