Inbound Sales Representative

Job Summary

Responsible for promoting and selling Company products and services that are both current and emerging. Uses a consultative sales approach to ensure our customers receive the best value. Must be customer-focused individuals, able to communicate effectively and display a professional and positive demeanor. Works on straightforward tasks using established procedures.

Core Responsibilities

• Virtual work-from-home role
• Base pay plus uncapped commission: $22.67p/h ($14.50/hr + $17,000 targeted annual commission)
• Career growth and progression plans
• Hours of Operation: Sunday – Saturday 6:00am to Midnight Eastern Time

• Drive sales success by connecting with new and existing customers over the phone and matching them with the perfect Xfinity solutions
• Be a great listener and problem-solver - ask the right questions, understand customer needs, and offer tailored solutions
• Turn every interaction into an opportunity to help customers discover our amazing products and services
• Build genuine connections with customers by being friendly, professional, and authentic
• Work well in a fast-paced environment while hitting your goals and maintaining high-quality service
• Be tech-savvy - you'll use various systems and tools to process sales and keep customer information up-to-date
• Bring your team spirit and enthusiasm for learning and growing with us
• Have strong communication skills and attention to detail
• Be reliable and flexible - able to work various shifts including nights and weekends
• Basic requirements: Ability to use a headset and computer equipment
• Other duties as needed to support our customers and team

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Skills: Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity

Salary:

Base Pay: $14.50
Total Target Compensation (Base Pay plus Targeted Commission): $22.67

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education: High School Diploma / GED

Relevant Work Experience: 0-2 Years