Assistant Center Manager

Title: Assistant Center Manager

Reports To: Center Manager

Classification: Hourly

Supervises: Guest Service Associates and Wax Associates

Full Benefits: Available after 90 days with qualifying minimum hours worked.

Compensation: Competitive base +Bonus

Position Summary:

The Assistant Center Manager (ACM) supports the Center Manager in being responsible for ensuring every guest has a memorable and inviting experience, while delivering the company's desired financial results. This includes, but is not limited to, consistently modeling guest service behaviors, recruiting, development and retention of talent, loss prevention, expense control, training & coaching, and center cleanliness. Please note this position requires the sale of retail products and wax passes.

Duties and Responsibilities:

Guest Experience

• Ensures the center exceeds guest's expectations by delivering an inviting and memorable guest experience with every guest that walks in the door.
• Creates guest intimacy with each transaction, building brand loyalty and creating a guest for life. Promotes sharing the experience with friends.
• Trains Associates to establish trust and build guest confidence by becoming experts in package sales and products to reach their goals and produce desired results.
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.

Sales Leadership

• Produces results consistent with monthly goals. Manages productive center shifts to ensure center meets and exceeds key performance objectives.
• Leads Associates to do the same by embracing, practicing, and coaching all guest experience behaviors.
• Partners with Center Manager to take smart risks and seek creative value-added solutions to challenges.
• Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover.
• Communicates business goals and priorities to maximize Associate performance, increase sales opportunities, and profitability.
• Celebrates positive Associate performance and partners with District Manager/Center Manager to identify performance opportunities for ongoing feedback and development.
• Maintains presence through effective floor sales leadership, ensuring staff coverage in all areas of the center.
• Analyzes business reports, creates and executes Action Plans to improve any results.

Talent Management

• Routinely recruits and presents quality candidates who reflect the EWC brand and will deliver the desired results.
• Motivates and trains all Associates through brand programs in sales, guest service, and product knowledge.
• Understands and communicates the company's vision and core values to promote teamwork.
• Maintains an open center environment where Associates can express their concerns without fear.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Demonstrates professional written and verbal communication in all business transactions.

Visual Management

• Coaches and directs Associates on the implementation of visual marketing guidelines and ensures compliance.
• Implements all promotional and visual marketing moves as directed.
• Ensures center is neat, clean, and organized, maintaining visual and cleanliness standards.

Operational Management

• Ensures compliance to company standards per the Center Operations User Guide.
• Ensures Wax Associates are properly licensed.
• Manages and adjusts schedules and daily tasks to meet business goals.
• Supports Center Manager in Loss Prevention guidelines through proper inventory procedures.
• Ensures all areas of the Center are neat, clean, organized and operating to company standard.
• Follows all safety standards to ensure a safe work environment.

Knowledge and Skill Requirements

• Understands the business of Revealing Beautiful Skin and utilizes Key Performance Indicators to drive positive business performance.
• Places the guest first. Coaches Associates to connect with guests, building brand loyalty.
• Is self-motivated, organized, and reflects the Brand.
• Leads and inspires by example, encouraging fact-based solutions and celebrating success.
• Open and flexible schedule.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Physical ability to stand and work on the floor for extended periods, and lift up to 50 pounds.
• Flexibility to work at other centers within the District when required.

The duties of this position may change from time to time. The company reserves the right to add or delete duties and responsibilities at the discretion of its owners/managers.

We believe that everyone is entitled to a fair shot! No matter who you are, let's chat!