IT Support Specialist II

Roles and Responsibilities

The IT Support Specialist is responsible for the assistance with installation, inventory, and maintenance of all computers and related equipment utilized by CNS. You will have the opportunity to support the end-to-end IT experience of the users. Work is on-site in Bakersfield, CA during Monday-Friday from 7:30am-4:30pm. Your key responsibilities will include:

• Provide exceptional customer service and technical support for both onsite and remote employees applying a Solve for the Customer (SFTC) approach.
• Work cooperatively with others, apply situation de-escalation as needed, to help a person, team or work group achieve its goals.
• Triage, resolve, and escalate (when necessary) users' technical issues related to common business operational applications, client's specific applications, browser and driver issues, and common hardware (Tablets, PC, MAC, keyboards, pointing devices, printers, scanners).
• Support ancillary systems and devices including conferencing systems and mobile devices and administer user accounts including system and hardware setup; lockout resolution; and software maintenance and upgrades.
• Timely initiation and maintenance of communication with users is expected; customer service and technical skills are equally important.
• Maintain IT equipment tracking documents and organization and accuracy of IT inventory.

Experience and Education

• Educational Background: Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
• Work Experience: Experience troubleshooting and supporting users in the following systems is required.
  • Windows 10 Operating System
  • Microsoft Office Desktop Applications
  • Office 365 Services
  • Client Software Installation
  • Network connectivity including WiFi
  • CompTIA A+, CompTIA Network+, or equivalent certifications desired.

Benefits Package Includes:

• Paid Time Off: Enjoy generous paid time off to relax and recharge.
• Extended Sick Leave: Take the time you need to recover with extended sick leave.
• Insurance: Access to PPO medical, dental, life, and vision insurance starting the 1st of the month after hire. Employment includes annual enrollment in One Medical with telehealth also available through the company health plan.
• Paid Holidays: Celebrate with 9-10 paid holidays per year, including a floating personal observance day.
• 401(k) Plan: Plan for your future with our company matching 401(k) retirement savings plan.
• Professional License Reimbursement: Get reimbursed for your professional license fees.
• Continuing Education Assistance: Pursue further education with our continuing education assistance program.
• Daily Pay: Access your earnings immediately after you complete your shift!
• LifeMart Benefits: Access to exclusive discounts and savings through LifeMart, a proprietary, members-only discount shopping website.

Wisely Financial Services:

• Early Direct Deposit: Opt-in to receive your paychecks early through direct deposit.
• Cashback Rewards: Earn cashback rewards on purchases at participating merchants, accessible through the myWisely mobile app.
• Prepaid Debit Cards: Use Wisely's prepaid debit cards for everyday financial transactions.

Call to Action

Are you passionate about making a difference in people's lives? Join us at CNS and be part of a team that is dedicated to helping individuals with brain injuries find hope and independence. Apply now to become an IT Support Specialist II and start your journey with us today!

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including skill sets, experience, education and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $23.75 - $33.75 per hour.

I WANT IN!

Apply Now!