Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION: At The Element Austin Domain, we’re more than just a hotel – we’re a community of passionate individuals dedicated to creating exceptional experiences for our guests while fostering an environment where our team members thrive. We are located in the heart of Austin’s vibrant Domain District, just a short 5 minute walk from a Cap Metro bus route! Our hotel blends modern, eco-conscious design with cutting-edge amenities to provide a relaxed and comfortable space for travelers who value sustainability, wellness, and innovation. As a member of our team, you’ll have the opportunity to contribute to a brand that’s not just focused on providing extraordinary service, but also committed to enhancing the lives of those who work here. Whether you’re serving guests in our welcoming spaces, helping them relax with our eco-friendly services, or ensuring every aspect of their stay is seamless, your work will have a meaningful impact. We value creativity, teamwork, and a shared commitment to going above and beyond in all that we do. As part of Aimbridge Hospitality, we believe in nurturing professional growth and providing opportunities for employees to shine. If you’re excited about joining a forward-thinking team that celebrates innovation, sustainability, and personal development, we’d love for you to apply.