Technical Support Representative - Entry Level
Welte Electronic Systems LLC
Date: 4 weeks ago
City: Norwalk, Connecticut
Contract type: Full time
Benefits:
We are seeking a motivated and outgoing Technical Support representative to join our team. In this role, you will provide support to customers and our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, help customers operate and troubleshoot their security and life-safety alarm system, scheduling appointments, and writing follow-up correspondence. May occasionally make visits out to jobs to deliver items, and or do on-site troubleshooting. The ideal candidate is highly technical, organized with excellent written and verbal communication skills and a friendly demeanor. This is not an IT/Network engineer position. This is for someone with 1-3 years total experience. Potential growth tracks include sales, project management, Technical operations, office manager.
Responsibilities
Welte Electronic Systems LLC is a growing established provider of electronic security, fire alarms, camera, and door access control systems consulting, installation, monitoring and service to the Fairfield and Westchester Counties. Our office is conveniently located at 94 East Avenue, Norwalk CT
- IRA(matching)
- Discretionary bonus
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
- Competitive salary
- Employee discounts
- Free food & snacks
- Competitive Compensation
- PTO
- Career Growth Opportunities
We are seeking a motivated and outgoing Technical Support representative to join our team. In this role, you will provide support to customers and our office employees, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering phone calls, help customers operate and troubleshoot their security and life-safety alarm system, scheduling appointments, and writing follow-up correspondence. May occasionally make visits out to jobs to deliver items, and or do on-site troubleshooting. The ideal candidate is highly technical, organized with excellent written and verbal communication skills and a friendly demeanor. This is not an IT/Network engineer position. This is for someone with 1-3 years total experience. Potential growth tracks include sales, project management, Technical operations, office manager.
Responsibilities
- Answer incoming phone calls and helping people
- Trouble shoot alarm systems, cameras systems, access control systems. Company will train, but must have some prior knowledge
- Schedule annual inspections, service appointments and maintain our service calendar
- Help company owner with engineering/assembling proposals and quotations.
- Write emails, memos, and letters and distribute them appropriately
- Maintain an organized filing system
- Develop, update, and maintain relevant office procedures
- Entering bills, payments, credits into quickbooks online. Prepare checks for owner to sign.
- Monitor parts inventory, order parts, keep stock organized.
- High school diploma/GED required, Associate’s degree or administrative training is preferred
- Previous experience as a help desk/tech support role, or in a similar position
- Familiarity with standard office equipment such as printers and fax machines
- Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
- Highly organized with excellent time management skills and the ability to prioritize projects
Welte Electronic Systems LLC is a growing established provider of electronic security, fire alarms, camera, and door access control systems consulting, installation, monitoring and service to the Fairfield and Westchester Counties. Our office is conveniently located at 94 East Avenue, Norwalk CT
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