Business Analyst
Tata Consultancy Services
Date: 2 weeks ago
City: Irving, Texas
Salary:
$95,000
-
$115,000
per year
Contract type: Full time
Glassbox Business Analyst
Must Have Technical/Functional Skills-
Analytical Mindset: Strong data interpretation and problem-solving skills, with the ability to translate complex insights into business-friendly recommendations.
Tools & Technologies: Familiarity with Google Analytics, Adobe Analytics, SQL, or other data visualization tools is a plus.
Roles & Responsibilities
Glassbox Implementation & Optimization: Collaborate with technical teams to ensure correct implementation of Glassbox across digital platforms.
Data Analysis & Insights: Analyze customer journeys, session replays, heatmaps, and funnels to identify trends, pain points, and opportunities for optimization.
Reporting & Dashboards: Develop and maintain dashboards and reports to track key metrics, providing stakeholders with clear insights on user behavior and digital performance.
Stakeholder Collaboration: Work with product, marketing, and UX teams to translate insights into actionable recommendations that enhance customer experience and conversion rates.
Issue Identification & Resolution: Monitor and troubleshoot issues related to customer interactions, helping teams prioritize and resolve digital friction points.
Continuous Improvement: Stay up-to-date with Glassbox capabilities and industry best practices to maximize the platforms value.
Training & Enablement: Support internal teams by providing training and guidance on using Glassbox effectively.
Salary Range- $95,000-$115,000 a year
Must Have Technical/Functional Skills-
- Highly analytical and detail-oriented Glassbox Business Analyst to support the adoption and optimization of digital experience analytics.
- Experience in digital analytics, business analysis, or a related field, preferably within banking, retail, or e-commerce.
Analytical Mindset: Strong data interpretation and problem-solving skills, with the ability to translate complex insights into business-friendly recommendations.
Tools & Technologies: Familiarity with Google Analytics, Adobe Analytics, SQL, or other data visualization tools is a plus.
Roles & Responsibilities
Glassbox Implementation & Optimization: Collaborate with technical teams to ensure correct implementation of Glassbox across digital platforms.
Data Analysis & Insights: Analyze customer journeys, session replays, heatmaps, and funnels to identify trends, pain points, and opportunities for optimization.
Reporting & Dashboards: Develop and maintain dashboards and reports to track key metrics, providing stakeholders with clear insights on user behavior and digital performance.
Stakeholder Collaboration: Work with product, marketing, and UX teams to translate insights into actionable recommendations that enhance customer experience and conversion rates.
Issue Identification & Resolution: Monitor and troubleshoot issues related to customer interactions, helping teams prioritize and resolve digital friction points.
Continuous Improvement: Stay up-to-date with Glassbox capabilities and industry best practices to maximize the platforms value.
Training & Enablement: Support internal teams by providing training and guidance on using Glassbox effectively.
Salary Range- $95,000-$115,000 a year
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