Onboarding Specialist

Location: Hybrid, based in the Dallas-Fort Worth Metro Area | Full-Time - Hourly | Department: Talent Acquisition Operations - Occasional Trips to the Frisco, TX HQ.

About The Role

We’re seeking a self-driven, detail-oriented Onboarding Specialist to manage and support the online new hire onboarding process across the organization. In this unique and autonomous role, you’ll be the go-to expert for resolving onboarding issues, guiding candidates and hiring teams through technical challenges, and ensuring a seamless and compliant experience from offer acceptance to day one.

This is a solo position with backup support from the Talent Acquisition Operations team. The ideal candidate is highly organized, thrives in a high-volume environment, and enjoys troubleshooting with both people and systems.

What You’ll Do

• Own and manage a centralized onboarding inbox (approx. 40 emails/day)
• Troubleshoot and resolve technical and process-related onboarding issues
• Collaborate with departments (HR, HRIS, TA Operations) to correct errors and maintain compliance
• Monitor and fix onboarding system error messages in the applicant tracking system
• Update candidate start dates in HRIS system as requested by branches
• Perform document audits and respond to audit requests from auditors and TA Operations
• Submit and track support tickets with applicant tracking system vendor; join weekly calls to resolve issues
• Host onboarding-related trainings and support sessions for branches and new users
• Maintain and update onboarding document libraries and Standard Operating Procedures
• Light travel nationally for events and occasional acquisition support
• Serve as the organization's applicant tracking system onboarding expert for all hires
  
  

What You Bring

• Customer-service mindset and comfort helping users with varying technical abilities
• The ability to communicate clearly when describing a process or when documenting best practices
• High attention to detail and a passion for clean, compliant processes
• An appetite for learning – asking about the vague, unknown and what could be
• Excellent time management and the ability to prioritize a high volume of requests
• Strong communication skills—both verbal and written
• Proven technical troubleshooting ability and a calm, patient demeanor
• High School Diploma or equivalent required; Bachelor’s degree preferred
• Previous experience troubleshooting processes or issues to find a root cause; prior solo-role experience is a plus
• Familiarity with processes using an online system is helpful
  
  

Key Competencies

• Independent Worker (with Team Support): Comfortable owning your workflow while knowing help is available when needed
• Technical Patience: Able to calmly assist users with issues and other challenges
• Organized & Responsive: Manages processes with intention and accuracy
• Process-Driven: Maintains documentation and contributes to ongoing process improvement
• Customer-Focused: Ensures every candidate has a positive, supportive onboarding experience
  
  

A Day in This Role Might Include...

• Following up on an error message from the applicant tracking system and submitting a ticket for resolution
• Updating an onboarding packet based on new state requirements
• Helping a candidate reset their onboarding password
• Fielding questions and requests from partner departments
• Attending a vendor ticketing call to escalate and resolve ongoing issues
• Drafting a new SOP for onboarding processes
• Responding to an audit request in a timely manner with complete documentation
• Presenting an onboarding update during a team meeting
  
  

Why Join Us?

You won’t just be another cog in the wheel—you’ll be the engine keeping onboarding running smoothly. In this role, you’ll have the autonomy to own your work, the resources to support your growth, and the opportunity to create meaningful experiences for every new hire across the organization.

To apply via text, text 8339 to 334-518-4376.

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