Theater Concessions Attendant

Job Description

PAM CUT // Center for an Untold Tomorrow invites applications for the position of Tomorrow Theater Concessions Attendant. As a Concessions Attendant, you will support a welcoming theater experience by preparing and serving snacks, beverages, and other items to patrons. Responsibilities include processing transactions, keeping the concessions area clean and organized, restocking supplies, and following food safety and hygiene guidelines. This role values clear communication, teamwork, and a commitment to creating a positive experience for all customers.

Duties & Responsibilities

• Assists with opening and closing duties, including setting up stations, stocking inventory, and cleaning. Prepares and serves beverages, snacks, and other concession items
• Operate the point of sale (POS) system and handles transactions
• Perform cash drawer reconciliation at the beginning and end of each shift
• Proactively interact with guest by providing information regarding concession items, films, and events
• Keep the concessions area clean, sanitary, and safe
• Perform basic maintenance on machines and equipment, as needed
• Maintain concession stand records with information on products used and food served to customers
• Complete inventory sheets daily, noting supplies that need to be replenished
• Check customers' identification and confirm that they are of legal drinking age
• Performs other related duties as assigned

Supervisory Responsibilities

• No supervisory responsibility

Institutional Responsibilities

• Support the Museum’s mission, vision and core values of creativity, connection, equity, learning, accessibility and accountability
• Contribute to and support the Museum's strategic plan, annual priorities, and institutional initiatives such as diversity, equity, inclusion and access
• Contribute to a positive organizational culture based on mutual respect, a spirit of collegiality, cooperation, and openness to many perspectives
• Participate in a culture of ongoing learning, collaboration, innovation, creativity, and community engagement
• Promote equity and inclusion goals and have a “people first” mindset

Required Knowledge & Skills

• Enthusiasm for helping people
• Excellent communication skills
• Comfortable with presenting information and making announcements to large and small groups of people in a public setting
• Be respectful of diverse identities
• Comfortable with and desire to engage with all visitors
• Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
• Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
• Must use discretion with confidential information

Education, Formal & Informal Experience, Training Required, Certification, Etc.

• High school diploma or GED and or 1 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
• Experience with point of sale systems and cash handling

Job Conditions

• Schedule/Hours: 4 hour minimum shifts. Typical shifts are scheduled between Wednesday through Sunday from 3:00pm - 10:00pm (Days and hours subject to change based on business need)
• This position requires working weekends, occasional holidays, evenings and special events as necessary
• Works with technology to facilitate the check out process and provide customer service, including computers, iPads, scanners, two-way radios and headsets
• Works directly with the public

Physical Activities

• Remaining stationary for prolonged periods of time
• Occasional lift/carry/push/pull up to 50 lbs with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for the assistance of others or of equipment as necessary
• Frequent typing and repetitive motion on point of sale system
• Frequent communicating with visitors and staff
• Frequent reaching and grasping for objects such as popcorn, drinks, and credit cards

Benefits

• This role is non-exempt/hourly and on-call/occasional
• Budgeted compensation is within pay grade B ($15.95 min - $17.92 mid - $19.91 max), depending on experience
• Shift differentials, for hourly/non-exempt staff, for hours worked onsite within:
  • Evening hours (6:00pm-12:00am) will be paid an additional $1.00 per hour
  • Night hours (12:01am-6:00am) will be paid an additional $2.00 per hour
• Accrued sick time
• Museum admission & lectures, programs, and gift shop discounts

Application Process for the Tomorrow Theater Concession Attendant

Apply online at: www.portlandartmuseum.org/careers, to create a profile.

In order to be considered eligible, submissions require a resume, four references, and all application questions answered. Incomplete applications will not be considered.

Closing date: Open Until Filled

Company Description

Equal Opportunity & Accessibility

The Museum is deeply committed to diversity, equity, and inclusion, both in our hiring practices and in our Museum employee experiences. We strive to foster a mindful and respectful environment in which everyone can be their authentic selves at work and experience a culture free of harassment, racism, and discrimination.

The Museum is an equal opportunity employer, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. This commitment ensures that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact Human Resources at [email protected] or 503.276.4358.