Patient Access Liaison (PAL)

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient’s home. This patient-facing individual will work closely with patients, families, physicians and other office staff to prevent and address barriers to access and help ensure optimal understanding for Catalyst’s medicines. The Patient Access Liaison (PAL) will also be responsible for supporting advocacy for patients and providing educational resources and opportunities for patients. The PAL will also interact with our HUB partners at Catalyst Pathways to ensure seamless communication with and to the patients and their families.

This is a remote position covering the South-Central geography. Potential candidates should reside in the South-Central region and have access to major airports in the preferred states of: Arkansas, Oklahoma, Missouri, Kansas or Louisiana.

Responsibilities:

• Educate patients and or their families on their disease and Catalyst’s FDA approved medication for their disease
• Provide education to patients and or their families on reimbursement and insurance protocols that affect their ability to access therapy
• Coordinate communication among key stakeholders to ensure patients have the clinical support required to transition successfully to therapy
• Advise patients and their families about access and affordability programs that may be available to them
• Work cross-functionally with other commercial personnel to resolve access issues for patients
• Provide expertise to HCPs on health plan policies and procedures, including guidelines and timelines for Prior Approvals (when appropriate) and Appeals
• Work cross-functionally with Care Coordinators and Reimbursement Specialists at Catalyst Pathways to address any outstanding issues the patient and or family might have and escalate issues when appropriate
• Conduct Connect Calls to discuss open cases (de-identified) in Catalyst Pathways with sales and market access to address any issues that are actionable and delegate as appropriate
• Respect and Protect the PHI that is available to the PAL in their work with patients
• Attend regional and national meetings and come prepared to contribute and participate
• Document appropriately and accurately all interactions with patients and other stakeholders in the Patient Portal
• Become an expert on recognizing and reporting AE and product complaints, along with documenting those interactions
• Maintain ongoing contact with patients and their families to address unmet needs and offer compliant solutions so that patients may adhere to therapy when appropriate
• Understand and participate in Patient Services Programs developed by agency partners
• Ability to regularly work extended hours including attendance at business events on evenings and weekends

Education/Experience/Skills:

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry required
• Prior experience as a Field Reimbursement Manager
• Experience in the Patient Services Department strongly preferred
• Be able to work in a team environment that ultimately benefits the patients
• Ability to work independently with patients for educational purposes and support
• High comfort level working directly with patients and their families as their main point of contact for access and education
• Can lead external customers including physicians, nurses and others to assist in achieving access for patients
• Ability to independently identify access solutions and determine the appropriate plan for resolution
• Work cross-functionally with an external HUB to solve patient issues
• Ethics above reproach and a strong compliance mindset
• Must have a high degree of emotional intelligence coupled with empathy and listening skills
• Technical Experience in at least two of the following areas
• Rare Disease access or reimbursement
• Managed Care or public payer reimbursement
• Nursing
• Specialty Pharmacy
• Billing and coding
• Patient Advocacy
• Highly recommended Bilingual-fluent in English and Spanish
• Willingness to travel up to 70% of the time depending on the territory
• Prefer applicants to live near a commercial airline HUB