Computer Support Specialist

If you are a resourceful person interested in a challenging and rewarding career, consider joining U-Haul’s manufacturing team as a Computer Support Specialist. This position is responsible for the day-to-day technical support of the manufacturing facilities platform technologies. The duties encompass maintaining, analyzing, troubleshooting and repairing computer systems, wireless devices, software applications and hardware peripherals to support the manufacturing of trucks, trailers and support equipment for the largest do-it-yourself moving company in the world.

Primary Responsibilities:

• Respond to verbal and written requests and ensure requests are handled in a timely and efficient manner.
• Maintain IT equipment in office and manufacturing environments.
• Employ and maintain standards for file system permissions and security group membership.
• Manage directory services users’ accounts and access permissions based on corporate policies.
• Support end-user’s VOIP needs.
• Act as a liaison between the manufacturing plant and the corporate IT department.
• Thrives in a culture focused on continuous improvement and strong collaboration with internal support teams.
• Work with IT management, location management and corporate management to determine appropriate solutions to local problems.
• Provide technical training to users in areas impacting self-sufficiency.
• Provide technical assistance to team members.
• Support and troubleshoot IT infrastructure systems consisting of Cisco Meraki LAN / WAN / Wireless and IP Telephony (IPT) components, Microsoft Server Systems, tethered/untethered barcode scanning devices, label/laser printers, Microsoft Office 365 software, and others.
• Use available resources, including internet searches, to identify technical solutions to desktop problems (both hardware and software).
• Maintain technical proficiency through professional reading, professional development courses and general awareness of current issues.
• Provide the technical support required to achieve business objectives.
• Perform other duties as assigned to support IT infrastructure projects, enterprise initiatives, and organizational objectives.

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Systems or equivalent from an accredited college or university is desirable.
• 3+ years of Information Technology experience.
• 3+ years of advanced desktop and peripheral support and troubleshooting is required.
• 3+ years of advanced network connectivity and support experience is required.
• 3+ years of server support responsibility is required.
• 1+ years of SAP experience is a plus.
• 1+ years’ experience supporting and troubleshooting barcode scanners.
• Excellent organizational skills.
• Superb verbal and written communication skills.
• Advanced technical knowledge of Windows operating systems and tools.
• Experience supporting Microsoft Office 365, and other common desktop applications.
• Experience with onboarding/offboarding users, and the associated tasks.
• Demonstrated experience using an IT Support ticketing system.
• Ability to maintain IT policies, processes, procedures, and standards.
• Understanding business applications, including ERP and financial systems, is a plus.
• Knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts.

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or irritating chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires physical exertion such as extended periods indoors and outdoors of remaining stationery, traversing spaces, repositioning to reach and use tools, and moving at least 50 lbs. assisted or unassisted.

U-Haul offers our Team Members:

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, orientation, gender identity, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodation is available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need-to-know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.