IT Help Desk Administrator

Description

At First Electronic Bank (FEB), we are driven by the purpose to make credit accessible to everyday Americans, and their businesses. Partnering with some of the most innovative FinTech companies in the nation, we offer a wide range of consumer and commercial credit products on a national basis. Offering revolving lines of credit, private-label credit cards, installment financing programs and more, FEB’s engages with strategic, collaborative partnerships, promoting services and products to provide the most beneficial consumer and commercial financing solutions.

We are seeking a forward-thinking, Azure-centric IT professional to assist the bank’s cloud-first infrastructure, security, and support operations. This role is crucial in ensuring high availability, security, and scalability of all bank IT systems, while working cross-functionally with FEB employees to ensure the highest degree of employee satisfaction in the systems spaces.

Requirements

Essential Duties and Responsibilities:

• Serve as the primary technical contact for all IT issues, ensuring rapid resolution and minimal disruption.
• Maintain a service desk ticketing system, ensuring full documentation and trend analysis for proactive issue management.
• Deploy, manage, and optimize all cloud services, with a focus on Microsoft Azure, Microsoft 365, and hybrid environments.
• Implement Azure Virtual Desktop (AVD), Azure AD, Intune, Defender, and other security services to maintain compliance and security best practices.
• Build, configure, and maintain Windows Server (2016+), Linux, and hybrid cloud environments.
• Optimize server performance, patching, backups, and failover strategies to ensure business continuity.
• Manage firewalls, network security, VPNs, VLANs, and endpoint protection solutions.
• Implement and enforce Zero Trust security policies, including Conditional Access, MFA, and endpoint behavior analytics.
• Ability to operate effectively in a highly regulated environment while maintaining compliance with security frameworks.
• Administer and optimize Microsoft 365 and collaboration tools.
• Ensure seamless connectivity across remote employees, and third-party vendors.
• Deploy, manage, and test backup and disaster recovery solutions.
• Ensure high availability of critical banking applications and infrastructure through resilient cloud and on-prem architectures.
• Occasionally travel to off-site DR facilities and conduct failover testing.
• Deploy and manage corporate device images, ensuring compliance with security policies and role-based access controls (RBAC).
• Use Intune (Microsoft Endpoint Manager) for device compliance and policy enforcement.
• Conduct regular patch management duties.
• Maintain comprehensive documentation of IT procedures, configurations, and troubleshooting guides.
• Standardize IT processes, ensuring repeatability, efficiency, and compliance with banking regulations.
  
  

Qualifications

• Minimum of 2 years’ experience in Helpdesk or Server Administrator position in a corporate setting
• Experience with IT regulation at a financial institution is preferred
• A competent understanding and previous experience working in Azure products, Microsoft 365, Linux, and firewall products
• Ability to work under pressure & deal with multiple tasks simultaneously
• Superior communication skills both written and verbal
• Excellent presentation and customer service skills
• Strong problem-solving skills
• Demonstrated understanding of LAN and WAN infrastructures