Business Analyst

The Business Analyst will facilitate assigned projects by serving as a liaison between customers, business owners, users, and developers, setting and communicating goals, gathering and defining requirements, and evaluating and refining results.

**Please note this is a hybrid position where weekly ONSITE work will be required out of our Edina, MN office**

Primary Responsibilities:

· Collaborates with business staff to thoroughly understand the needs to be supported by the information systems and technology

· Document business requirements and coordinate and perform testing of system modifications

· Determines how changes to client or market requirements will affect the business and systems

· Provides recommendations regarding the evolution of the system

· Responds to inquiries and provides advice to business owners regarding current and potential system inputs, processes, and outputs

· Negotiates plans and timeframes, ensuring that business owners understand the anticipated result

· Develops, documents and communicates detailed specifications for implementation and ongoing operations, including expected test results

· Produces reports, timelines, and graphics to communicate expectations and progress to business owners, management, customers, and other relevant parties

· Collaborates with the Product Managers and Operations to ensure the needs of the client have been met

· Researches and analyzes the nature, effect, and results of system difficulties

· Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases

· Acts as liaison with Information Technology and/or outside vendors to support relevant systems

· Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks

Requirements and Qualifications:

· Minimum 3 years in the benefits administration field or working in membership or billing at a medical insurer or other membership-based insurer

· Excellent verbal and written communication skills

· Extremely proficient in Microsoft Office Suite

· Extremely organized with great attention to detail

· Excellent management skills with the ability to lead, facilitate, motivate, and organize

· Ability to adapt to change

· Excellent customer service skills

· Ability to learn quickly and to creatively solve new problems

· Ability to negotiate and settle differences quickly and peacefully

· Ability to act as a team player

· Experience with user interface design

· Bachelor’s degree in Business or a related field (technology, data science, statistics, etc.)

Work Location/Schedule: On site in Minneapolis-based office or off site at home office. Monday-Friday day shift

Benefits: Medical, Dental, Vision, Basic & Voluntary Life/AD&D Insurance, STD, LTD, HSA and 401(k) plan