Director of Guest Relations & Advocacy

Lynn Community Healthcare Center is seeking a dynamic and visionary Director of Guest Relations & Advocacy responsible for leading and managing the Guest Relations and Advocacy department to ensure the delivery of exceptional patient and guest experiences.

If you are an action-oriented visionary leader ready to revolutionize the patient experience and deliver a seamless, dignified best-in-class healthcare experience, we invite you to join our mission-driven team and redefine what community healthcare can be.

Apply today and help us bring world-class hospitality to healthcare!

Key Responsibilities

• Provide leadership and direction to the Guest Relations & Advocacy team.
• Develop and implement policies and procedures to enhance patient and guest experiences.
• Establish and promote a best-in-class hospitable experience across the continuum of the care experience.
• Advocate for patient rights and ensure compliance with regulatory requirements.
• Collaborate on the creation and implementation of patient and family information designed to educate and elevate the experience.
  
  

Qualifications

Education and Experience:

• Bachelor’s degree in healthcare administration, social work, or a related field or equivalent experience.
• Minimum of 5 years of experience in patient relations, guest services, or a related field within a healthcare setting.