Implementation Manager
PreSales Collective
Date: 1 week ago
City: Amarillo, Texas
Contract type: Full time
The OccuNet Company
The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the 'outward mindset' philosophy, emphasizing empathy, mutual respect, and seeing each other as "whole people." We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us.
Implementation Manager
Team: Implementations
Job Summary
As the Implementation Manager, you will manage and coordinate client implementation for new and existing customers. You will also provide focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with customers and the consulting community.
What It's Like To Work Here
At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don't miss out on this rare opening with us!
A Day In The Life
No two days are the same! You will be responsible for directing all aspects of client implementations, partnering with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. You will also lead process improvement efforts to promote on-going enhancements to program installation.
Duties & Responsibilities
If this job sounds like a fit for you, then click on the 'apply' button below. Good luck!
Culture and Opportunities
The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the 'outward mindset' philosophy, emphasizing empathy, mutual respect, and seeing each other as "whole people." We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us.
Implementation Manager
Team: Implementations
Job Summary
As the Implementation Manager, you will manage and coordinate client implementation for new and existing customers. You will also provide focused service from pre-sale consultation through initial post-sale client administration, fostering strong, long-term partnerships with customers and the consulting community.
What It's Like To Work Here
At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don't miss out on this rare opening with us!
A Day In The Life
No two days are the same! You will be responsible for directing all aspects of client implementations, partnering with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. You will also lead process improvement efforts to promote on-going enhancements to program installation.
Duties & Responsibilities
- Acts as the single point-of-contact for client implementations; Mediates and coordinates resolution of all project deliverables and implementation related issues.
- Develop and execute implementation strategy consistent with the organization and client expectations.
- Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks.
- Evaluates the impact of client-requested exceptions and develops reasonable alternatives to satisfy client's needs while minimizing impact on the organization's systems and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and minimizes expense gaps.
- Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
- Identifies gaps and recommend enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials.
- Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both the organization and clients.
- Identifies opportunities for cross sales and account rounding of additional products and services throughout the implementation process.
- Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
- Participate in the development and introduction of new products identifies the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
- Furnishes essential feedback on the effect new products lend to the implementation process.
- Associate's degree or equivalent experience.
- At least 3 years of healthcare or pharmacy benefit project management. Certificate programs (PMP, CAPM, PMI preferred), and/or higher-level training are highly desired.
- At least 2 years of healthcare cost containment experience.
- Experience and knowledge of Electronic Data Interchange (EDI) transaction sets 834 and 837.
- Experience interacting with various levels of organizations to effectively influence others and achieve optimal results.
- Strong analytical skills and innovative problem-solving abilities.
- Attention to detail and accuracy while focusing on overall project deliverables.
- Negotiation and conflict resolutions skills across various levels of the organization.
- Highly organized and able to quickly prioritize multiple assignments with high quality results.
- Strong interpersonal communication skills (both written and verbal) using active listening and open-ended questions to encourage others' points of view to influence others to achieve best practices.
- Exercises creativity and innovation in achieving project results.
- Proficient with Microsoft Office Suite or related software.
- Full-time, Monday to Friday 8 am – 5 pm CST. On-site, in-person working location in Amarillo, TX.
If this job sounds like a fit for you, then click on the 'apply' button below. Good luck!
Culture and Opportunities
- We pride ourselves on our outward mindset – supporting each other and putting the team and the clients we serve first
- High-growth environment with clear opportunities for career growth
- Welcoming atmosphere and culture
- 401(k) with matching
- Dental insurance
- Health insurance
- Vision insurance
- Health savings account
- Paid time off
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