Manager, Payer Operations

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting Generalist team you are expected to provide healthcare provider physician practice operations subject matter specialization in client engagements related to improving the efficiency of healthcare provider physician practice organizations and identifying strategic opportunities for growth. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining exceptional standards. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and principles in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Additionally, you are expected to manage client engagements in healthcare and produce solutions, understand the latest industry trends and regulatory changes, and their impact to organizations, and assess healthcare provider physician practice operating models, including strategy, capabilities, operational performance and governance models and compensation plan design.

Responsibilities

• Provide subject matter knowledge in healthcare provider operations
• Lead teams and manage client accounts with a focus on strategic planning
• Mentor junior staff and deliver top standards in project delivery
• Utilize independent judgment and critical thinking in deliverable reviews
• Identify strategic opportunities for growth and efficiency
• Foster meaningful client relationships and inspire team members
• Embrace technology and innovation to enhance service delivery
• Assess and improve healthcare provider operating models

What You Must Have

• Bachelor's Degree
• 6 years of experience

What Sets You Apart

• Bachelor's Degree preferred
• Healthcare provider physician practice operations specialization
• Understanding of key operational and financial drivers
• Managing client engagements in healthcare
• Knowledge of healthcare industry trends and regulatory changes
• Experience with physician practice operating models
• Implementing and improving physician alignment models
• Benchmarking healthcare provider performance and costs
• Experience with core provider healthcare systems