Project Coordinator
Granite Telecommunications
Date: 3 weeks ago
City: Quincy, Massachusetts
Contract type: Full time
General Summary Of Position
Schedule and manage technicians in the field via phone and email to support Grid customers, rollouts, and small projects. Work closely with Granite’s account management and repair teams
Duties And Responsibilities
Schedule and manage technicians in the field via phone and email to support Grid customers, rollouts, and small projects. Work closely with Granite’s account management and repair teams
Duties And Responsibilities
- Field calls from both Customers and occasionally Field Technicians to initiate and resolve customer site issues
- Work with other Internal Teams to prioritize dispatches and escalations
- Responsible for answering 20+ daily inbound calls.
- Work with other Internal Teams to manage the customers’ technical and communication requirements
- Work 8-10 Grid orders per day
- Manage techs in the field and assist with resolution of issues
- Work with mall vendors and mall management to maintain Grid infrastructure
- Create project schedules and see through to completion
- Track and upload deliverables
- Excellent PC skills (Microsoft Office)
- Typing skills are a MUST
- Excellent communication skill (written and verbal)
- Ability to multitask and follow issues through to completion
- Decision making skills
- Ability to solve problems creatively
- Service Dispatch/Scheduling experience
- Project Management/Coordination experience
- Customer phone call experience
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