Chief Operating Officer

As an essential member of the Executive Leadership Team, the Chief Operating Officer (COO) will oversee strategic operational functions, including Clubhouse management, human resources, compliance, safety, technology, nutrition services, transportation, and facilities, ensuring seamless collaboration among all areas and departments.

The COO will manage daily operations, promoting the organization's mission by empowering a high performing team and ensuring that everyday activities are rooted in purpose, excellence, and safety. Acting as a key resource for addressing challenges, the COO will drive process enhancements and align with organizational policies by nurturing a culture of trust, inclusivity, and accountability throughout the organization, ultimately making a meaningful impact on the communities we serve.

Responsibilities

Key Responsibilities

Strategic Leadership

• Foster a culture of collaboration, innovation, and accountability across the organization.
• Lead, mentor, and develop a high-performing team of operational staff.
• Collaborate with the CEO and Executive Leadership Team to develop and implement a comprehensive strategy for Club operations that aligns with the organization’s mission and goals.
• Drive continuous improvement initiatives to enhance the quality, consistency, and impact of BGCCG’s operations.
• Shape and guide the evolution of Human Resources strategies that align with organizational growth, fostering a people-first approach to employee engagement and organizational culture.
• Partner with Human Resources to resolve complex employee relations matters, ensuring equitable resolutions that align with organizational values.
• Promote opportunities for staff feedback and engagement to support continuous improvement.
  
  

Operational Excellence

• Support and guide the daily operations of all Club sites, creating safe, welcoming spaces that are aligned with organizational and regulatory standards.
• Closely collaborate with the Director of Programs, Compliance and Training and Club leadership to co-create and implement best practices for operational processes and program delivery, ensuring quality experiences for BGCCG staff and the communities they serve.
• Collaborate with the team to set and track meaningful performance metrics with a focus on growth and development.
• Cultivate a supportive environment where policies, procedures, and safety standards are collectively upheld, ensuring the well-being and empowerment of both staff and members.
• Lead the design and implementation of streamlined systems for coordinating operational logistics, ensuring efficiency and alignment across all departments and programs.
  
  

Facilities & Safety

• Oversee the development and implementation of the organization’s safety plans.
• Closely collaborate with Club leadership to oversee the management of facilities, equipment, and fleet operations.
• Lead the execution of disaster preparedness and emergency response protocols.
• Nurture a culture of safety that prioritizes the well-being of everyone, ensuring policies and standards are thoughtfully upheld to create a secure and supportive environment for all.
• Community Engagement & Partnership Oversight.
• Drive the creation and execution of partnership agreements that foster shared goals and strengthen BGCCG’s presence and impact in the community.
• Manage relationships with school districts and external partners, ensuring alignment with organizational goals.
• Lead collaboration efforts with food banks and volunteer organizations to expand the reach and effectiveness of BGCCG’s programs.
• Oversee all third-party agreements for BGCCG, including managing contracts for external partners, ensuring compliance with terms and conditions.
• Closely collaborate with the Mission & Resource Development team on grant and funding proposals, implementation, and reporting.
  
  

Planning & Reporting

• Establish and monitor performance metrics to evaluate the effectiveness of Club operations and track progress toward goals.
• Collaborate with the Director of Programs, Compliance and Training to prepare and present reports on operational and program outcomes and impact to the CEO, Board of Directors, and stakeholders.
• Partner with the Finance Director to align budgeting and resource allocation with organizational priorities.
• Lead efforts to improve data collection and analysis tools for enhanced decision-making.
• Empower and guide the team, particularly Club Directors, in taking ownership of performance deliverables and budgeting to ensure alignment with organizational goals.