Candlewood Suites Raleigh Crabtree - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Situated off I- 440 Beltline just 10 minutes from downtown these accommodations ensure convenient travel throughout the ever expanding metro that is Raleigh North Carolina. We are near many buisnesses like PNC Bank and Rex Healthcare as well as McKimmon Conference and Training Center. Academics are within minutes of area schools too including Meredith College and North Carolina State University. Wake Medical Center also calls Raleigh North Carolina home. These hotel leisure patrons find much to do in the Raleigh area. Crabtree Valley Mall adjacent to the hotel offers a shopping experience that will not disappoint while Adventure Landing Park features family fun activities like mini golf and laser tag. Sports fans can catch the Carolina Hurricanes at PNC Center too. Here guests have everything they need for work or play including free Wi Fi access Fitness and Business Centers and free laundry facilities. Pets are welcome and perks like a free DVD library make for a pleasant stay.