Receptionist

Company Introduction:

Our family-owned and operated business is driven by our 4 Es of Doing Business - Effective, Efficient, Equity and Expansion. We look for exceptional candidates who embrace our values to join our team. If you possess a strong work ethic and an appetite to increase your experience, skill set and knowledge as a Receptionist with an established organization, you could be the right fit for Rihm Family Companies. Please apply today.

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WHY RIHM?

BENEFITS WE OFFER:

• VERY COMPETETIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)
  
  
  

Position Summary:

To provide internal and external customers with an exceptional customer experience each and every interaction, while functioning as the central communication point for incoming phone calls and visitors.

Essential Position Functions/Responsibilities:

• Greets customers and vendors, effectively determines the nature of their visit and appropriately directs them in a friendly and professional manner
• Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers
• Directs callers to appropriate department or individual or refers caller to voicemail.
• Tracks the in/out status of key employees
• Assists with administrative projects and scheduling needs
• Other duties to meet business requirements
  
  
  

Qualifications:

• High school diploma or GED
• 1+ year’s experience in customer service focused role
  
  
  

Key Attributes/Skills/Characteristics:

• Customer service oriented
• Excellent phone presence and demeanor
• Strong communication skills (written/verbal)
• Presents friendly, professional and welcoming image to callers and visitors
• Meticulous and accurate
• Ability to take direction
• Flexible and able to effectively multi-task
• Proficient in basic business software and machines and Microsoft software applications
  
  
  

Preferred Qualifications:

• Associate’s degree or vocational education
• Receptionist experience, preferably with multi-line phone system in a fast-paced environment
• Practical knowledge of outlook or similar scheduling tools
  
  
  

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
  

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organization requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer. At RFC we are committed to treating all employees and applicants equitably based upon merit and experience, without regard to race/ethnicity, religion, gender identity/expression, disability, veteran status, or any other legally protected classification.