Home Equity Operations Manager
Credit Union of Texas
Date: 3 weeks ago
City: Allen, Texas
Contract type: Full time
Job Details
Description
Position Purpose and Objectives
The Home Equity Operations Manager is responsible for overseeing the efficient operation of the Home Equity Processing Team, ensuring timely loan processing and adherence to all internal policies, procedures, and applicable federal and state regulations. This role focuses on fostering collaboration and member satisfaction while driving operational performance and funding results. The manager works closely with the Home Equity Sales Manager to meet and exceed establish goals, optimize production, and expedite loan funding processes. Provides strong leadership and clear direction to department staff and upholds compliance with the SAFE Act through active MLO registration via the Nationwide Mortgage Licensing System and Registry. This position requires exceptional leadership skills, regulatory expertise, and the ability to manage deadlines effectively while maintaining composure under pressure in a team-oriented, results-driven environment.
Major Duties And Essential Functions
Team Leadership
Specific Knowledge, Skills, And Abilities Required For This Position:
An individual MUST be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of mortgage industry required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of all credit union real estate policies, procedures, and programs
Thorough understanding of the mortgage industry including programs, practices, and regulatory requirements
The ability to read and comprehend instructions, short correspondence, and memos. The ability to write correspondence and effectively present information in one-on-one situations to supervisors, members, and other employees in the organization.
The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates and percentages.
The ability to operate Call Management System. Must effectively communicate via telephone with members and individuals who contact Real Estate Department.
An ability to work individually on a project or in a team environment.
Good communication skills, using courtesy and proper grammar, to discuss credit union’s policies and procedures.
Ability to motivate and encourage the team through positive communication and feedback
Able to interact with many people and multiple interruptions while staying on task.
Strong computer and technology skills.
Education: High school diploma or general education degree (GED).
Experience: Minimum of 2 years of mortgage related experience along with a minimum of 2 years of progressive supervisory experience.
Physical Activities And Requirements Of This Position
CATEGORY
DESCRIPTION
Finger Dexterity
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Grasping
Using fingers and palm on an object.
Talking
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Repetitive Motions
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Hearing
Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities
Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
Sedentary Work
While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.
Working Conditions of this Position
DESCRIPTION
None. No hazardous or significantly unpleasant conditions.
Mental Activities And Requirements Of This Position
Reasoning Ability: The ability to use common sense or logic.
Detailed
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Mathematical Ability: The level of ability required to perform math skills and operations.
Basic
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Language Ability: The level of ability required to communicate and understand written and oral language.
Typical
Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Compliance requirement
The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position
Disclaimer
The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
Description
Position Purpose and Objectives
The Home Equity Operations Manager is responsible for overseeing the efficient operation of the Home Equity Processing Team, ensuring timely loan processing and adherence to all internal policies, procedures, and applicable federal and state regulations. This role focuses on fostering collaboration and member satisfaction while driving operational performance and funding results. The manager works closely with the Home Equity Sales Manager to meet and exceed establish goals, optimize production, and expedite loan funding processes. Provides strong leadership and clear direction to department staff and upholds compliance with the SAFE Act through active MLO registration via the Nationwide Mortgage Licensing System and Registry. This position requires exceptional leadership skills, regulatory expertise, and the ability to manage deadlines effectively while maintaining composure under pressure in a team-oriented, results-driven environment.
Major Duties And Essential Functions
Team Leadership
- Oversee and guide the Home Equity Operations team to ensure consistent performance and adherence to company standards.
- Foster a positive work environment, encourage professional development, and mentor team members to achieve their career goals.
- Set clear expectations, manage workloads, drive production, and provide guidance and training to foster professional growth.
- Develop and maintain a high performing team, with low attrition and high morale.
- Ensure day-to-day operations related to home equity loans and processes run smoothly and efficiently.
- Monitor adherence to company policies, compliance requirements, and industry regulations.
- Identify bottlenecks and implement solutions to optimize workflow efficiency.
- Assists with researching information for special projects that involve real estate loan operations.
- Handles member escalations pertaining to the delivery of real estate loan services.
- Lead and monitor Home Equity Loan production by actively overseeing the entire process from the receipt of Early Disclosures to Funding, ensuring adherence to all relevant laws, regulations, and company policies.
- Drive performance excellence by ensuring the team consistently meets and exceeds volume targets and deadlines, reflecting a commitment to delivering exceptional results.
- Maintain a seamless and efficient workflow for active Home Equity deals, ensuring timely progression through each stage of the process to avoid bottlenecks.
- Identify and address delays or challenges with urgency, mitigating risks to ensure deadlines and production goals are met without compromising compliance.
- Analyze existing processes and identify opportunities for improvement to enhance operational efficiency.
- Develop and implement new strategies, tools, or technologies to streamline the Home Equity Loan lifecycle.
- Collaborate with stakeholders to ensure process changes align with organizational goals and member satisfaction.
- Identify and mitigate risks associated with Home Equity loan processing and servicing.
- Establish internal controls to reduce errors and ensure compliance with legal and regulatory standards.
- Conduct regular audits and reviews to identify and address potential vulnerabilities.
- Ensure loans are audited for accuracy, timely filing of legal documents, scanning files into the OnBase system and appropriate original documents are placed in the vault for safe keeping.
- Ensures HMDA (Home Mortgage Disclosure Act) duties and requirements are performed by real estate staff.
- Prepare and present reports on key performance metrics, operational insights, and team achievements.
- Use analytics to forecast trends, improve decision-making, and address areas requiring attention.
- Maintain accurate records and documentation for audit purposes and internal evaluations.
- Work closely with cross-functional teams, including Underwriting, compliance, and Home Equity Sales, to improve overall outcomes.
- Collaborate with senior leadership to ensure alignment between operational strategies and business objectives.
- Build and maintain relationships with external partners and vendors to optimize service delivery.
Specific Knowledge, Skills, And Abilities Required For This Position:
An individual MUST be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Knowledge of mortgage industry required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge of all credit union real estate policies, procedures, and programs
Thorough understanding of the mortgage industry including programs, practices, and regulatory requirements
- Personal Computer/Printer
- Calculator/Adding Machine
- Typing 40 wpm minimum
- Telephone System
- Fax Machine/Copier
- Episys, Salesforce
- DocuSign
- Microsoft Word, Excel, Email
- Scanner
The ability to read and comprehend instructions, short correspondence, and memos. The ability to write correspondence and effectively present information in one-on-one situations to supervisors, members, and other employees in the organization.
The ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates and percentages.
The ability to operate Call Management System. Must effectively communicate via telephone with members and individuals who contact Real Estate Department.
An ability to work individually on a project or in a team environment.
Good communication skills, using courtesy and proper grammar, to discuss credit union’s policies and procedures.
Ability to motivate and encourage the team through positive communication and feedback
Able to interact with many people and multiple interruptions while staying on task.
Strong computer and technology skills.
Education: High school diploma or general education degree (GED).
Experience: Minimum of 2 years of mortgage related experience along with a minimum of 2 years of progressive supervisory experience.
Physical Activities And Requirements Of This Position
CATEGORY
DESCRIPTION
Finger Dexterity
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.
Grasping
Using fingers and palm on an object.
Talking
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Repetitive Motions
Movements frequently and regularly required using the wrists, hands, and/or fingers.
Average Hearing
Able to hear average or normal conversations and receive ordinary information.
Average Visual Abilities
Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
Sedentary Work
While performing the duties of this job, the employee will frequently talk or hear, sit, use hands to handle or feel, and reach with hands or arms. The employee will occasionally, stand and walk, climb or balance, and stoup, kneel, crouch, or crawl. The employee will occasionally lift and move up to 10 pounds.
Working Conditions of this Position
DESCRIPTION
None. No hazardous or significantly unpleasant conditions.
Mental Activities And Requirements Of This Position
Reasoning Ability: The ability to use common sense or logic.
Detailed
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Mathematical Ability: The level of ability required to perform math skills and operations.
Basic
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Language Ability: The level of ability required to communicate and understand written and oral language.
Typical
Ability to use passive vocabulary of 7,000-9,000 words; read at a fast-paced rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write moderate to complex documents. Ability to communicate in complex sentences, using normal word order with present and past tenses and strong vocabulary. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Compliance requirement
The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position
Disclaimer
The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.
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