Homewood Suites Denver Downtown Convention Center - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Hampton Inn & Suites Denver Downtown Convention Center Located off I-25, we're less than a mile from the 16th Street Mall and a block from the Colorado Convention Center. Visit the Denver Art Museum and Denver Center for the Performing Arts, or catch games at the Pepsi Center and Coors Field—all within two miles. Take a dip in our pool or work up a sweat in our fitness center. We've got WiFi and hot breakfast covered. Homewood Suites Denver Downtown Convention Center We're right in the heart of downtown Denver, moments from the Colorado Convention Center and performing arts venues. Easily walk to the 16th Street Mall a block away, or take a 10-minute drive to catch a game at Coors Field or the Pepsi Center. Feel at home with daily free hot breakfast, free WiFi, and a fully equipped kitchen.