Student Success Coordinator

Purpose

At Atlas School, LLC (Atlas), we are dedicated to our students’ success and committed to providing them with our best service from start to finish. The Student Services Coordinator is responsible for campus-wide retention initiatives and student satisfaction initiatives. This position supports students in addressing internal and external issues and provides or directs additional resources, when possible. The Student Services Coordinator is responsible for supporting students and their success, and they work closely with campus management, education facilitators, and students. This position reports to the Director of Education.

Tasks

• Support students in finding solutions to internal and external issues that interfere with success at school
• Support efforts to help students re-enter school and complete their education
• Support students in scheduling tutoring and academic support
• Direct and advise student organizations
• Develop and implement student activities and enrichment opportunities on campus, virtually and in the various student systems utilized by Atlas
• Support the departments of Education and Career Services as require

Work Activities:

Academic

• Organize tutoring for students on study skills and success habits
• Contact and advise high risk students on a weekly basis through a variety of sources (daily phone calls, e-mails, etc.). Contact is defined as communication made by both parties
• Address immediate academic/instructional concerns with the Director of Education, follow-up with student as directed
• Complete advising for all students as directed by the Director of Education and in accordance with policies and procedures, conduct proactive advising and assist with academic planning as directed
• Document all contact with students in Atlas’s Student Information System and other applicable record management systems
• Support students failing to meet Satisfactory Academic Progress standards utilizing their academic plans and provide regular updates to the Director of Education

Retention

• Contribute to a continually upward trend or a campus-wide retention rate of not less than 75% through individual, campus, and organization-wide initiatives and improvements
• Seek and implement resolutions to issues and evaluate common trends
• Recommend long-term solutions for frequently occurring student problems
• Update and maintain a list of local resources for lower income students in need of child-care, medical treatments, transportation assistance, and housing assistance, and working closely with staff to identify students in need or who would benefit from these resources
• Monitor progress and provide resources as needed to students to ensure success in the online environment
• Prepare as directed for retention meetings including updating the retention tracker with timely and accurate information
• Discover and resolve issues preventing students from achieving their academic goals while maintaining compliance with all regulatory agencies and internal policies
• Identify students who are at-risk for academic failure and implement strategies to promote student success, utilizing the highest levels of customer service within expected time frames
• Proactively contact students to ensure overall satisfaction with all aspects of the enrollment and early educational process as well as throughout their program
• Review and track leaves of absence daily each term to assist in retention

Student Services

• Participate as directed in new student orientations, re-entry orientations, graduation, new faculty orientation, professional development trainings, and various meetings/conference calls
• Promote student morale through various activities and recognition events
• Present workshops to students on various topics as directed
• Understands and ensures compliance with FERPA and support services

Administrative

• Process notification letters and maintain records of student contacts
• Ensure all paperwork is completed accurately and in a timely manner
• Other duties as assigned

Outcomes which Reflect Effectiveness

• Monthly and Trimester Retention Rates
• Monthly Absence Percentages
• Retention Tracker Quality
• Advising Documentation
• Student Recognition
• Retention Activities/Workshops

Work Context

• Requires sitting
• Requires public speaking
• Requires telephone and multimedia conversations
• Requires writing letters and emails
• Requires face-to-face and virtual discussions with individuals and groups
• Requires attention to detail
• Requires meeting strict deadlines
• Requires working indoors

Qualifications:

Education and Experience

The individual shall meet the following educational qualifications:

• Bachelor's degree in psychology/social work or related field; or,
• 3 years’ experience, preferably in Education, Student Services, an employment staffing setting, having demonstrated the ability to coach and mentor clients, or a related field

Tools:

• Desktop Computers
• Laptop Computers
• Tablets
• Phone (landline/mobile)

Skills:

Basic Skills

• Excellent communication, interpersonal, and presentation skills. Solid ability to prioritize and multitask
• Excellent problem-solving skills and demonstrable creativity
• Technically proficient in computer research and database management
• Demonstrate an understanding for building relationships, always focused on customer-centered and student-centered satisfaction.
• Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
• Strong presentation skills & detail oriented
• Pro-active problem-solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Time Management

Desktop Computer Skills

• Word Processing: Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents
• Databases: Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information

Maintaining Job Qualification Requirements Year-Over-Year:

Professional Development/Growth Requirements

Individuals fulfilling this position are required to maintain professional development. Documentation providing proof of professional development must be provided to the Executive Director and a copy will be maintained in the respective employee’s employment file. Professional development activities need to occur minimally, once a year. Acceptable activities include but are not limited to the following activities.

• Attend webinars or training sessions regarding Admissions training.
• Take relevant courses and/or certification exams.

In-Service Training Requirements

In-service training is provided to individuals fulfilling this position to enhance their skills set. Atlas provides its employees with access to webinars, training sessions, and a collection of professional materials to keep abreast of current requirements, techniques, best practices, and policies and procedures. Employees must attend a minimum of two (2) in-service trainings per year. Proof of attendance and/or training must be provided to the Executive Director. A copy of the documentation will be maintained in the respective employee’s employment file.

Hours & Location:

• This is a full-time, in-person position that will be working out of the Atlas School headquarters (15 N Cheyenne Ave, Tulsa, OK 74103)