Supervisor, Welcome Services

Supervises concierge/screening staff operations for site(s) as assigned.

• Greets patients and assesses their immediate needs. Successfully manages the first impression of the medical center.
• Assists in maintaining a smooth traffic flow at the entrances to the facility.
• Assists manager to conduct daily huddles and rounding to ensure all team members are updated on daily concerns/issues or situations that impact all who enter the facility.
• Serves as expert on regulatory guidelines for screening, visitation and safety guidelines for the team.
• Assists with real-time patient/visitor concerns and complaint resolution that are escalated to the manager for the department.
• Utilizes appropriate resources to verify patient/visitor destination and provides accurate directions.
• Offers assistance in any way necessary to include assists in/out of vehicles, locate wheelchairs, escort to destination. Remains with patient if they are alone or in a wheelchair until proper hand-off is made.
• Responsible for all department keys, pass cards, etc.
• Assists patients with transportation needs, ie: taxi vouchers, bus passes, van transport or other special needs.
• Ensures work areas are clean of debris, safe and free from obstacles.

Scheduled Hours

Open availability - flexible schedule, occasional weekends as needed.

Licenses & Certifications

None Required.

Degrees

High School Graduate (or equivalent knowledge).

Required Functional Experience

Typically requires 3 years of experience in hospitality services or related field, with experience as a lead or senior level staff.

Knowledge, Skills & Abilities

High level of demonstrable customer service/customer relations skills typically obtained through customer service work experience. Exceptional verbal and written communication skills. Demonstrated organizational, coaching, and counseling skills, including the ability to supervise large numbers of staff in a fast-paced, unpredictable environment. Proven effective critical thinking, creativity, problem solving and decision-making skills. Self-directed, flexible and possesses the ability to handle a high degree of pressure with effective time-management. Intermediate computer skills with windows applications and other automated systems.