Red Cap

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

Passengers will be assisted in the movement of their personal luggage or parcels within this station or station facilities

ESSENTIAL FUNCTIONS:

• Provide wheelchair service for disabled and/or handicapped passengers
• Provide arm assistance to blind individuals to and from the trains
• Conversant with the procedure governing the issuance of Red Cap Check NRPC Form 313

MINIMUM QUALIFICATIONS:

• Employee must conform to Amtrak’s Standards of Excellence and prescribed code of dress
• High school diploma or GED equivalent
• Must be able to lift 50 pounds
• Must be fully capable of operating commercial vehicles and mechanized equipment
• Must have a valid Driver's license

PREFERRED QUALIFICATIONS & WORK ENVIRONMENT

• Two (2) years of college or business equivalent
• Two (2) years’ experience in a service-oriented position

COMMUNICATION AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The hourly range is $18.89 - $25.18 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions require a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex, national origin/ethnicity, disability, veteran status, marital status, ancestry, sexual orientation, gender identity and expression, genetic information, citizenship or any other personal characteristics protected by law.