Health Care Consultant

ABS Home Care, Inc., dba,

Home Instead, Salem, Oregon

Health Care Consultant Position

Our Mission

To enhance the lives of aging adults and their families

Home Instead is an agency that provides in-home care to seniors in Marion and Polk counties. We are seeking a qualified individual to join our Client Care Team as a Full-Time Client Care Coordinator. This position includes a significant amount of time in the field meeting with clients and assessing their care needs.

Overview

The Health Care Consultant is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities

• Communicate clearly and concisely the purpose of in-home care, and be able to easily convey the services and scope of this agency
• Conduct Care Consultations, assess a person's needs, and sign up with services
• Develop and maintain positive relationships with all clients through monitoring visits, phone calls and cards
• Conduct client monitoring visits in person or by phone on regular pre-determined intervals, according to the Oregon Administrative Rules (OARs), or more frequently based on their level or type of care, as deemed necessary
• Keep clients' families and/or representatives updated by phone, email, or mail
• Address client and family concerns
• Demonstrate open and effective communication with owners, colleagues, and caregivers
• Perform on-call duties after normal business hours, when needed
• Assist as a backup for weekend care consultations in urgent cases.
• Other duties as assigned
  
  

What We Offer

• Health and Dental Benefits
• Roth IRA through OregonSaves
• Paid Sick Time
• Paid Vacation
• Bonus Plan
• Major Holidays off
• Great Team Environment
  
  

Skills & Abilities:

• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must have the ability to present a professional appearance and demeanor.
• Must be patient and congenial on the telephone.
• Must have the availability to work evenings or weekends as required.
• Must have prior sales experience.
  
  

To Apply

Interested applicants please click on the "Apply Now" button (above) and complete the Application.

Please include (attach) a one-page Resume and Cover Letter.

Home Instead #139

2015 25th Street SE

Salem, OR 97302

Office hours are Mon-Fri, 8a-5p.