Hotel Training Manager

ABOUT US

At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Bonus Incentive Plan
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free annual VIA bus pass
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

Directing and administering the training and professional development function in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL FUNCTIONS:

• Identifies and prioritizes training needs based on performance gaps, industry trends, and Zachry Hotels goals.
• Oversee and administer all training and professional development functions.
• Design, develop, and facilitate training programs including course content creation, workshop delivery, and implementation of corporate and property-level training initiatives.
• Conduct training needs assessments and evaluate effectiveness to ensure alignment with organizational goals and promote continuous improvement.
• Support on-the-job application of learning by reinforcing service, leadership, specialty, and department-specific training through follow-up, coaching, and performance support strategies.
• Plan and conduct meetings with department managers, property trainers, and team members to review performance trends, develop appropriate action plans, and provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
• Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
• Develop an annual training calendar and compile periodic reports (i.e., monthly, quarterly, etc.) of training activity.
• Monitor training effectiveness, gather feedback from participants, and make adjustments to programs as needed.
• Measure the return on investment (ROI) of training initiatives.
• Provide coaching and mentoring to employees.
• Support the development of a high-performing workforce by fostering a culture of learning and growth.
• Develop and manage the training budget, ensuring resources are used effectively.
• Ensure all hotel staff are trained on brand-specific standards.
• Uphold the hotel’s service expectations.
• Ensure all training is compliant with any required local, state, and federal laws.
• Other duties as assigned.

Special Skills:

• Strong communication and presentation skills.
• Excellent organizational and time-management abilities.
• Knowledge of adult learning principles.
• Experience in developing and delivering training programs.
• Proficiency in using training software and tools.
• Bilingual in Spanish is preferred.

Education and Experience:

• Four-year college degree preferred.
• Minimum of 4 years hotel experience including 3 years managerial experience.
• 2-3 years of experience in training and development, preferably in the luxury hotel industry.