Operational Resilience Manager

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills, Knowledge, and Experiences

Examples include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements.

Basic Qualifications

• Minimum Degree Required: Bachelor's Degree
• Minimum Year(s) of Experience: 6 year(s)

Preferred Qualifications

• Degree Preferred: Master of Business Administration
• Preferred Fields of Study: Accounting, Finance, Risk Management

Preferred Knowledge/Skills

Demonstrates extensive abilities and/or a proven record of success in areas like:

• Financial Services products and services; industry companies, trends, and practices.
• Operational Resilience regulatory requirements and industry best practices.
• Operational risk and resilience frameworks concerning business, technology, and supply chains.
• Adjunct risk areas such as Business Continuity, Crisis management, Disaster Recovery, Cyber Resilience.
• Creating methodologies and frameworks for mapping business service value chains.
• Assessment and prioritization of Critical/Important Business Products and Services for resilience.
• Conducting stress testing scenarios and activities.
• Facilitating readiness and tabletop assessments.

Demonstrated abilities and success with identifying and addressing client needs include:

• Leading client discussions as a trusted advisor.
• Structuring client strategies based on business needs.
• Communicating a broad range of Firm services.
• Utilizing negotiation and persuasion skills for service opportunities.
• Managing engagement economics, billing, and contracts.
• Building relationships with internal and client stakeholders.

Demonstrates extensive abilities as a team leader:

• Leading large or multiple teams and creating an atmosphere of trust.
• Generating a vision and establishing direction for the team.
• Creating a positive environment while respecting work-life quality.
• Providing candid feedback and keeping leadership informed.
• Managing engagements and balancing project economics.

Learn more about how we work: https://pwc.to/how-we-work