Patient Access Representative

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job greets patients and guests in a courteous manner via telephone or in person; initiates scheduling appointments or completing the check-in process/admission for patients; obtains and verifies accurate identification and demographic data for the patient’s permanent medical record to assist in accurate reimbursement while maintaining confidentiality of all patient information. Responsible for point-of-service collections, face-to-face patient interactions related to completing the patient registration and admission process; verifies insurance via electronic means, telephone, or web applications; improves patient satisfaction through professional representation of the company and is cross-trained to support multiple functions across all patient and payer types.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required – High school diploma or equivalent

Preferred – Associate’s degree

Work Experience

Required – One year of related experience in hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, hotel retail, and/or customer service.

Certifications

Preferred - Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), Certification as a Medical Assistant (or other medical specialty-based certification)

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication skills; ability to present information clearly and professionally.
• Proficient with Windows-style applications and various software packages specific to the role.
• Strong interpersonal skills.
• Clerical skills and technical knowledge of healthcare insurance benefits and various payor guidelines.
• Skills to effectively present information and respond to questions from patients and customers.
• Ability to solve practical problems and deal with high stress situations while maintaining professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making skills; strong attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Job Duties

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensure all required forms are completed and documents are accurate.
• Gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer processes.
• Demonstrate respect and cooperation in all staff relationships, with a willingness to resolve conflicts.
• Adapt behavior to the specific patient population, including respect for privacy and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, with occasional walking or standing.

Normal routine involves no exposure to blood or body fluids, and incumbents are not called upon to perform emergency care or first aid.

The incumbent works with patients who have communicable diseases and may enter isolation rooms, with an occupational risk for exposure to communicable diseases.

There may be risk for exposure to hazardous medications or waste within a healthcare setting.

Are you ready to make a difference? Apply Today!