Lead Payment Product Manager

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

At UHC, if there’s anything related to payment experience, it comes to the Payments Experience team within the Consumer Product Office.  We are reimaging healthcare to create an experience that empowers more people to navigate healthcare simply.  You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

This Lead Product Manager role is responsible for working with the lines of business to ensure their payment experiences are being met, both internally and externally. You’ll work closely with other Product Owners to ensure stakeholders are aware of upcoming changes, help create processes and understand the needs of the Lines of Business to feed back into the roadmap for Claim Payments, Premium Payments, member reimbursements and UHC Store.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Work across teams and organizations on payment strategy
• Define and maintain the product roadmap and vision in-line with portfolio strategic objectives
• Build, prioritize and maintain program backlogs
• Evaluate and provide updates on product roadmap delivery progress
• Prepare and deliver strategic recommendations and detailed business cases to senior executive leadership, securing alignment and approvals for major initiatives
• Create engaging and visually compelling storytelling artifacts, such as presentations, roadmaps, and documentation, to effectively convey product values, purposes, and trajectories
• Work with key business stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and systems to achieve final technology/business solution
• Work with stakeholders to understand the business objectives and translate these into requirements to support the product roadmap
• Support testing, training, and implementation activities, identify and document emerging business requirements to ensure the successful delivery of the overall business and technology solutions
• Analyze data (VOC, NPS) to identify new product opportunities
• Ensure LOB feedback is heard and understood to help build new capabilities as well as own the roll-out including building SOPs for new features
• Create, analyze, and deliver well-designed and easy-to-understand dashboards and reports for stakeholders
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• 5+ years of product management experience
• Experience creating and presenting strategic plans to different levels of leadership
•  Advanced proficiency in Excel 
  
  

Preferred Qualifications

• eCommerce payment experience
• Demonstrated business focus; must excel at connecting business requirements to analytic objectives and to measurable business benefit 
• Proven ability to clearly articulate the story for what problem you are solving for and the vision you are going after, combined with the capacity to dive into minute details when necessary 
• Proven ability to thrive on creating efficiency: dealing with fast pace, changing needs, and limited resources 
• Proven to be comfortable with ambiguity and enjoy working backwards from highly ambiguous starting points by leveraging data, running experiments, and following a structured approach to build business use cases that influence a diverse team of engineers, data scientists, finance, compliance, legal, and business experts 
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.