Service Advisor

Job Description

Empire Automotive Group Chevy Hicksville:

Serice Advisor– Join Our Team!

Chevrolet has long been a leader in automotive excellence, from dependable daily drivers to championship-winning performance on the racetrack. Our facility features a state-of-the-art service drive-through, an efficient and modern shop designed for increased productivity, and a spacious, up-to-date customer lounge—all built to provide an exceptional service experience.

We are seeking an experienced, bilingual Service Advisor to join our team. This is an exciting opportunity to build long-term customer relationships and achieve the success you deserve in a thriving service environment.

Key Responsibilities

• Oversee service orders and manage the flow of the Service Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience, handling additional tasks that enhance satisfaction.
• Provide concierge-level support for owner inquiries—both in-person and over the phone—to guarantee a seamless experience.
• Maintain optimal technician scheduling, ensuring their time is fully utilized for service customers.
• Efficiently distribute work among technicians to maximize productivity.
• Answer technical questions related to vehicle issues, warranties, services, and repairs.
• Maintain Customer Success Index ratings at or above company standards.
• Assist in diagnosing vehicle issues and ordering necessary parts and tools.
• Oversee warranty claim administration while training and supervising service department personnel.
• Ensure compliance with industry regulations and dealership policies.
• Foster positive relationships with factory representatives while maintaining a strong team environment.
  
  

What We’re Looking For

• Bilingual (English/Spanish preferred) to effectively assist a diverse customer base.
• Availability to work flexible hours, including weekends.
• A reliable, self-starter mentality with an ambitious drive for success.
• Eagerness to learn product details quickly and improve continuously.
• A professional, well-groomed personal appearance.
• A valid driver’s license with a clean driving record.
• Strong communication, interpersonal, and organizational skills.
• An understanding of listening and empathy in customer interactions.
• A strong work ethic, thriving in a fast-paced, results-driven environment.
• At least one year of prior experience in customer-facing service or phone-based customer interactions.
• Enthusiasm, reliability, and a positive "team-player" attitude.
• Openness to constructive feedback for continuous improvement and development.
• Strong computer and multitasking skills, proficient with industry-related software.
  
  

We take pride in creating a supportive, success-driven dealership culture that empowers employees to excel in their roles. If you’re ready to grow with us and make a lasting impact, we’d love to welcome you to the team!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous franchise operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.

At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!

Benefits

 401k Plan

 Paid time off (PTO)

 Competitive Pay Plans

 Health Insurance

 Dental Insurance

 Vision Plans

 Promotion from within