Director, Operational Resilience

At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Basic Qualifications

• Minimum Degree Required: Bachelor's Degree
• Minimum Year(s) of Experience: 10 year(s)

Preferred Qualifications

• Degree Preferred: Master of Business Administration
• Preferred Fields of Study: Accounting, Cybersecurity, Finance, Risk Management

Preferred Knowledge/Skills

• Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas:
• Financial Services products and services (e.g., Retail Banking, Commercial Banking, Capital Markets, Asset Management, Insurance);
• Financial Services industry companies, trends, and practices;
• Prior leadership position (e.g., banking, military, regulatory) including leading large programs or teams of individuals.
• Operational Resilience regulatory requirements and industry best practices; inclusive of governance structure, and framework / policy development
• Operational risk and resilience frameworks relating to business, operations, technology and supply chains / third parties;
• Adjacent risk areas such as Business Continuity, Incident and Crisis management, Disaster Recovery, Cyber Resilience, Root Cause Analysis - inclusive of associated testing;
• Assisting organizations with achieving a competitive advantage by managing risk and compliance in a streamlined manner and creating greater resilience against operational disruptions;
• Developing methodologies and frameworks for mapping business service value chains across products and underlying processes, identifying and prioritizing interdependencies (e.g., technology assets, data centers), calibrating impact tolerances, and managing threats and vulnerabilities;
• Assessment, identification and prioritization of Critical/Important Business Products and Services for resilience;
• Developing and conducting stress testing scenarios and activities against documented impact tolerances
• Facilitating and leading readiness and tabletop assessments including planning, execution, evaluation, and sustainment of initiatives; identification of deficiencies and development of corrective action plans

• Demonstrates thought leader-level abilities as a team leader, emphasizing the following areas in identifying and addressing client needs by:
• Leading and managing projects serving external clients within the demands of a fast-paced consulting organization; preferably for a global network of professional services firms;
• Leading client discussions, meetings, and relationships as a trusted advisor;
• Structuring client strategies based on understanding of business needs;
• Communicating a broad range of Firm services;
• Utilizing negotiation and persuasion skills to identify and sell potential new service opportunities;
• Communicating complex messages clearly and concisely in verbal and written form;
• Managing client feedback and navigating ambiguous situations to deliver on client requests;
• Managing engagement economics, billing and collections, and contracts; and,
• Building relationships with internal and client stakeholders.

• Demonstrates intimate level of abilities and a proven record of success as a team leader:
• Leading large or multiple teams and creating an atmosphere of trust;
• Generating a vision and establishing direction for the team, encouraging a diversity of opinions;
• Creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members;
• Providing candid, meaningful feedback in a timely manner;
• Keeping leadership informed of progress and issues;
• Managing engagements including preparing concise, accurate documents and balancing project economics management with the occurrence of unanticipated issues; and,
• Considering cross-cultural differences and fostering a global mindset for the team.