Customer Service Representative
LTVplus
Date: 2 weeks ago
City: Brandon, Florida
Contract type: Full time
MRF: F714
Our client is focused on delivering top-tier products/services to our customers. We pride ourselves on exceptional support and building genuine relationships with our customers.
Description
We are seeking a detail-oriented and empathetic Customer Service Representative to join our
team. You’ll be the frontline connection with our customers, helping them resolve issues,
answering inquiries, and ensuring a smooth experience across email, live chat and
more—managed through Re:amaze.
Requirements
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
Your First 30-60-90 Days at LTVplus: What to Expect
Our client is focused on delivering top-tier products/services to our customers. We pride ourselves on exceptional support and building genuine relationships with our customers.
Description
We are seeking a detail-oriented and empathetic Customer Service Representative to join our
team. You’ll be the frontline connection with our customers, helping them resolve issues,
answering inquiries, and ensuring a smooth experience across email, live chat and
more—managed through Re:amaze.
Requirements
- 1+ year of experience in a customer support role.
- Familiarity with helpdesk platforms (experience with Re:amaze is a strong plus).
- Strong written communication skills and a friendly, professional tone.
- Ability to multitask, stay organized, and manage time effectively in a fast-paced
- Self-motivated and capable of working independently with minimal supervision.
- Respond to customer inquiries via email and live chat using the Re:amaze platform.
- Provide product/service information, troubleshoot issues, and guide customers toward
- Manage and prioritize incoming conversations using Re:amaze’s unified inbox and
- Tag and escalate conversations to the appropriate departments when necessary.
- Maintain a high level of professionalism, empathy, and service in every interaction.
- Document customer interactions and feedback to help improve our support processes.
- Meet or exceed response time, satisfaction, and resolution time KPIs.
- Experience using Re:amaze’s automation, workflows, FAQ management, or reporting
- Knowledge of eCommerce tools (e.g., Shopify, Shipstation) if applicable.
- Comfortable working across multiple time zones.
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Your First 30-60-90 Days at LTVplus: What to Expect
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